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Find a Location

Mr. Rooter Plumbing of Cleveland has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMr. Rooter Plumbing of Cleveland

    Plumber
    BBB accredited business

    Additional business information

    Additional Info:
    The principals of this company are also the principals of Mr. Electric of Northeast Ohio. The companies are located at the same address, however, each company has its individual telephone number. To see the Business Profile for the other business, go here.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.14/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/2005

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This firm specializes in residential, commercial, and emergency plumbing and drain cleaning services, as well as installation of gas lines and flues, and servicing of gas and electric water heaters.

    Business Details

    Location of This Business
    8200 E Pleasant Valley Rd, Independence, OH 44131-5523
    BBB File Opened:
    7/31/1998
    Years in Business:
    29
    Business Started:
    8/1/1994
    Business Incorporated:
    7/20/1994
    Accredited Since:
    9/6/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PL.13244 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 12/31/2025.

    These agencies may include:

    Ohio Construction Industry Licensing Board

    6606 Tussing Rd.

    Reynoldsburg OH 43068

    (614) 644-2223

    Fax: (614) 6442618

    http://www.com.ohio.gov/dico/ocilb.aspx

    BBB records show a license number of PL.48331 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 6/28/2024.

    These agencies may include:

    Ohio Construction Industry Licensing Board

    6606 Tussing Rd.

    Reynoldsburg OH 43068

    (614) 644-2223

    Fax: (614) 6442618

    http://www.com.ohio.gov/dico/ocilb.aspx

    Type of Entity:
    Corporation
    Alternate Business Name
    • Mr. Rooter, Inc.
    • Mr. Rooter Plumbing Corp.
    Business Management
    • Mr. Len Dolly, Operations Manager
    • Ms. Megan McKay, President
    Contact Information

    Principal

    • Mr. Len Dolly, Operations Manager
    Additional Contact Information

    Fax Numbers

    • (440) 962-4160
      Primary Fax
    • (440) 969-1189
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/29/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On 1/28/24; I unfortunately called this company due to me having a sewer backup. I explained the situation & was promised that someone would be out the next day. I advised them that it would have to be after 12pm; seeing as how I already had a prior appointment; turn around while driving at 10am; I received a phone call from a very rude person by the name of ***** that they have someone ready to come out now; after telling her what I had told the other rep the night before in regards to when I’ll be back home; her tone of voice literally changes very meanly; it was at that point that I’m telling this person hey look I’m driving now ok; then around three same rude lady calls saying they’re running behind; this time I’m telling her hey ok no problem but I’m on the phone with my insurance company; she once again becomes very rude; around 3:20 I call & am told that they now can’t promise someone will even be to our home. I then asked to speak to a supervisor. This gentleman Randall was no help at all whatsoever even after me telling him that I literalit called off work to wait for them to come. I now have a sewer back up; with an 80 year old father as well as sickly child that were one more night stuck breathing this in; as well as have to call a whole nother company!!!
    Read More

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    lenin g

    5 stars

    04/22/2024

    The tech was very helpful and knowledgeable. He performed clean work and I recommend him.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

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