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BBB Business Review

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BBB Accredited Business since

H Jack's Plumbing & Heating

Fax: (440) 943-0693 View Additional Phone Numbers 29930 Lakeland Blvd., Wickliffe, OH 44092 http://www.hjacks.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that H Jack's Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H Jack's Plumbing & Heating include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Additional Complaint Information

All complaints processed by the BBB in its three year reporting period have been resolved. Many of the complaints focus on consumer challenges regarding pricing of parts and labor by the company.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on H Jack's Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: February 15, 2001 Business started: 06/01/2000 in OH Business incorporated 06/01/2000 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity

Corporation

Business Management
Mr. John Langer, President Mr. Patrick Kotek, General Manager Gregory Wisnyai, Operations & Marketing Manager
Contact Information
Customer Contact: Mr. Patrick Kotek, General Manager
Principal: Mr. John Langer, President
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating Equipment & Systems Cleaning & Repair Backflow Testing Backflow Prevention Devices & Services Air Conditioning Contractors & Systems Kitchen & Bath - Design & Remodeling Waterproofing Contractors Heating Contractors

Method(s) of Payment
Cash; Check; Credit Card (Visa, MasterCard, Discover, American Express); Financing Available.
Industry Tips
Heating/Air Conditioning Sales and Service Home Improvements
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.