Business ProfileforH Jack's Plumbing & Heating Co

Our furnace stopped working and we called HJack who were available on a Sunday. They quoted us one price and charged us another- and they didn't even fix the furnace! Then they quoted us a ridiculous price for new furnace! I pray that people do their homework- we got a new furnace from another company for less than half the price they quoted!

Ms. ******, We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we have been able to demonstrate our true commitment to customer service. We have attempted to contact you in regards to your recent service call, but have been unsuccessful up to this point. At your convenience, we would still like to speak with you to resolve your concerns to your 100% satisfaction. In your time of need, we dispatched a service technician to your residence on a Sunday Emergency. Once on-site, our technician determined that there was an issue with the main control board. Being that it was during the most recent polar vortex with the extreme cold, our technician was able to work diligently and provided temporary heat, which was quoted, so that we would not leave your home without heat. This allowed you additional time to make an informed decision on your next steps. Our technician provided you (2) two options: one to replace the faulty control board as a short-term solution, and the latter to completely replace the furnace as a long-term solution. Our technician’s assessment had found that the ductwork was not properly sized for the furnace required for your home, which is more extensive than our typical installation. Along with using Professional Grade Bryant Equipment, Expert Installation, Permits and Extended Warranty contributed to the increase in price for the proper installation of the new heating system. We are glad that your heating problems have been resolved, and we hope that it was done in a safe and professional workmanlike manner. For over 45 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve. Give us a try and you won’t be disappointed. Thank you for your consideration.