BBB Accredited Business sinceAdditional Locations
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Pet Health Insurance plans for veterinary bills for cats and dogs across the United States.
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A BBB Accredited Business since
BBB has determined that Embrace Pet Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Embrace Pet Insurance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Insurance
50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215
Phone Number: 614-644-2658
Fax Number: 614-644-3743
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Hagesfeld, Contact Center Manager
Pet Health Plans
Products & Services
Embrace Pet Insurance offers the following product(s): Health insurance plans for cats and dogs, Wellness plans for cats and dogs
Method(s) of PaymentVisa, Mastercard, American Express, direct deposit from your bank account
Refund and Exchange PolicyYou can cancel your policy at any time. We have a 30 day money back guarantee assuming you have not made a claim during that time. Afterwards, we refund you the proportion of your paid premium that has not been used.
Alternate Business NamesCleverland Holdings, LLC
According to the company, the following are agency license numbers for the Embrace Pet Insurance Agency across the US as of September 26, 2011. You should check with your State's licensing agency to confirm
State License Number
District of Columbia 2838043
Maryland NPF 100036089
New Hampshire 2065156
New Jersey 1078287
New Mexico 100006394
New York PC-1157550
North Carolina 1000079850
North Dakota 2000000604
Rhode Island n/a
South Carolina 175571
South Dakota 10011644
West Virginia 6884
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview