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BBB Accredited Business since


Phone: (440) 266-1630 Fax: (440) 205-9659 View Additional Phone Numbers 11470 Euclid Ave, Cleveland Heights, OH 44106

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm provides home audio and video products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AV-Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AV-Express include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on AV-Express
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: July 22, 2013 Business started: 09/01/2003 in OH Business incorporated 04/29/2002 in OH
Type of Entity


Business Management
Mr. James J. Smolik, Owner
Business Category

Online Retailer Electronic Equipment & Supplies - Dealers

Products & Services

AV-Express sells the following brand(s): AEON, Arlington, AVX, Datacomm, Pioneer, Sanus, Sound Appeal

AV-Express offers the following product(s): Bluetooth speakers, home and outdoor speakers, TV mounts and stands, sound bars, and home theater systems.

Method(s) of Payment
This firm accepts Visa, Master Card, Discover, PayPal, and American Express.

Refund and Exchange Policy

Returns may be accepted within 45 days after ship date but only with a Return Authorization (RA) number obtained from AV Express. Please email AV Express with the part number, order number, and the problem. AV Express does not charge a restocking fee on returns.  Return shipping charges are the responsibility of the customer for all returns that are not received defective or damaged at the fault of AV Express, the shipping company or manufacturer.

Customer Review Rating plus BBB Rating Summary

AV-Express has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.