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BBB Business Review

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Blue Technologies provides the following services:
Hardware - Konica Minolta MFPs, Konica Minolta Production Print equipment, Lexmark printers. and KIP Wide Format equipment.
Imaging Solutions - ECM software and business process / custom professional services  
Managed Print Services - outsourcing printer fleet service and supplies
Managed Services - remote monitoring and repair for IT services, IT professional services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blue Technologies, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Blue Technologies, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Technologies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 1999 Business started: 07/05/1995 in OH Business incorporated 07/03/1995 in OH
Type of Entity


Business Management
Mrs. Melanie Boyes, Branch Manager (Canton) Ms. Erin Nelson, Branch Manager (Columbus) Ms. Beth Palamara, Director of Communications
Contact Information
Principal: Mr. Paul Hanna, President
Customer Contact: Ms. Beth Palamara, Director of Communications
Business Category

Office Equipment Managed Print Service Printers Professional Services - General Copiers & Copier Supplies Document Imaging & Scanning Service Information Technology Services

Products & Services

Blue Technologies, Inc. sells the following brand(s): Autonomy , Dell, Filebound , Hewlett Packard , Hyland Software's OnBase , KIP , Kodak, Konica Minolta , Lexmark , Nuance , Prism

Blue Technologies, Inc. offers the following product(s): Application Software, Computer Hardware / Servers, ECM Software, MFPs, Printers, Production Print Equipment, Scanners, Wide Format Equipment

Alternate Business Names
Blue Technologies Smart Solutions, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.