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This business is not BBB accredited.

NOPEC

Additional Locations

Phone: (440) 248-1992 Fax: (440) 248-1986 View Additional Phone Numbers 31360 Solon Road Suite 33, Solon, OH 44139 http://www.nopecinfo.org


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to its website, NOPEC is a 'governmental retail aggregator' that purchases electricity and natural gas from suppliers. NOPEC serves consumers in thirteen Ohio counties. Eligible consumers in NOPEC member communities are automatically enrolled, unless they decide to opt-out. Natural gas customers receive opt-out notices every two years; electricity customers receive opt-out notices every three years. 

NOPEC is an example of a governmental aggregate, where a buying group is formed in conjunction with the local government.  Citizens of the city, township, or county vote for formation of the aggregate.  There are two types of governmental aggregates: opt-in aggregation and opt-out aggregation.  NOPEC is an opt-out aggregation, where participants are notified that they will be enrolled into the program unless they opt out by a certain date.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NOPEC include:

  • 18 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for NOPEC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

2 Customer Reviews on NOPEC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 23, 2001 Business started: 11/01/2000 in OH Business incorporated 05/18/2007 in OH
Type of Entity

Charity/NonProfit

Business Management
Mr. Chuck Keiper, Executive Director Mr. Joseph Migliorini, Chairman
Contact Information
Principal: Mr. Chuck Keiper, Executive Director
Business Category

Non Profit Organizations - General Membership Lobbyists Social Service Organizations

Alternate Business Names
Northeast Ohio Public Energy Council

Customer Review Rating plus BBB Rating Summary

NOPEC has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.