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BBB Business Review

BBB Accredited Business since 1/1/1925

The Plain Dealer

Additional Locations

Phone: (216) 999-5000 Fax: (216) 999-6369 1801 Superior Ave E, Cleveland, OH 44114 http://www.plaindealer.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 1/1/1925

BBB has determined that The Plain Dealer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Plain Dealer include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 54 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 27
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 54

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against The Plain Dealer
See Trends in Complaints on The Plain Dealer

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Plain Dealer
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on The Plain Dealer

Additional Information

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BBB file opened: January 01, 1914 Business started: 01/01/1842 Business incorporated: 09/29/1932 in
Type of Entity

Corporation

Business Management
Ms. Kimberly Archibald Russell, Credit Manager Mr. Joseph DeAngelo, Director of Building & Transportation Services Mr. Robert M. Long, Executive Vice President Mr. Robert Perona, Vice President & Circulation Director Ms. Shirley Stineman, Director of Marketing & Community Affairs Mr. Terrance C.Z. Egger, President & Publisher Mr. Joseph Bowman, Vice President & Director of Operations Mr. Bill Calaiacovo, Vice President & Director of Labor Relations and Human Resources Ms. Beth Ervin, Manager, Renewal & Retention Mr. John Grigoli, Prepress Director Ms. Andrea Hogben, Vice President of Display Advertising Mr. Bill Mickey, Vice President & Director, Information Systems Mr. Rob Ritterbusch, Vice President of Classified Advertising Ms. Virginia Wang, Vice President & Director, Finance and Accounting Ms. Debra Adams Simmons, Editor
Contact Information
Complaint Contact: Ms. Beth Ervin, Manager, Renewal & Retention
Business Category

NEWSPAPERS

Alternate Business Names
Plain Dealer Publishing Co.
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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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