BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since January 1925. This means it supports BBB's services to the public and meets our .
BBB Rating
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Business Contact & Profile
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Business Name:
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Business Address:
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1801 Superior Ave.
Cleveland, OH 44114
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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1/1/1842
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Type of Entity:
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Corporation
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Incorporated:
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1932
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Principal:
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Terrance C.Z. Egger, President & Publisher
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Phone Number:
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(216) 999-5000
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Fax Number:
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(216) 999-6369
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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NEWSPAPERS
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Website Address:
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Business Management
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Mr. Terrance C.Z. Egger , President & Publisher
Ms. Kimberly Archibald Russell , Credit Manager
Ms. Susan Goldberg , Editor
Mr. Robert M. Long , Executive Vice President
Ms. Beth Ervin , Manager, Renewal & Retention
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 53 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 53 complaint(s) closed in the last 36 months, 24 were closed in the last 12 months.
These complaints concerned:
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18
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regarding
Billing or Collection Issues
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8
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regarding
Billing or Collection Issues
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6
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regarding
Failure to correct billing errors
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1
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regarding
Failure to provide itemized billing as requested
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1
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regarding
Failure to substantiate charges
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2
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regarding
Improper collection practices
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6
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regarding
Contract Disputes
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3
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regarding
Contract Disputes
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2
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regarding
Failure to honor a contract or agreement
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1
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regarding
Unauthorized changes to the contract or agreement
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4
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regarding
Customer Services Issues
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2
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regarding
Customer Services Issues
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2
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regarding
Failure to respond to phone calls or written requests for assistance or support
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13
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regarding
Delivery Issues
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5
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regarding
Delivery Issues
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4
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regarding
Delivery of unordered products
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1
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regarding
Delivery of unordered services
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1
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regarding
Non-delivery of products
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2
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regarding
None of the Above - Indicate Delivery Complaint Issue
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1
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regarding
Refund Or Exchange Issues
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1
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regarding
Refund Or Exchange Issues
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10
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regarding
Selling Practices
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3
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regarding
None of the Above - Indicate Sales Complaint Issue
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1
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regarding
Sales presentation misrepresented the service
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1
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regarding
Sales presentation used high pressure methods
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5
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regarding
Selling Practices
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1
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regarding
Service Issues
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1
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regarding
Improper or inferior service
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These complaints were closed as:
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4
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Administratively Closed
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2
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BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
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2
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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49
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Resolved
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9
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Assumed Resolved
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2
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Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
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7
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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29
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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2
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Resolved
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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