BBB Accredited Business sinceFind a Location
Phone: (800) 362-7557 Fax: (216) 736-5313 1201 E 55th St, Cleveland, OH 44103
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A BBB Accredited Business since
BBB has determined that Dominion East Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
In September, 2000, East Ohio Gas was acquired by Dominion Resources, also known as the Virginia Power Company and headquartered in Richmond, Virginia. Despite this change in ownership, all complaint and other administrative matters are processed by the Cleveland BBB through local representatives of the company.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dominion East Ohio include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 157 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||68|
|Total Closed Complaints||157|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
Type of Entity
Business ManagementMs. Carrie F. Fanelly, Director Customer Service Mr. Jeff Murphy, VP of Commercial Operations
Natural Gas Companies