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A BBB Accredited Business since
BBB has determined that Dominion East Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
In September, 2000, East Ohio Gas was acquired by Dominion Resources, also known as the Virginia Power Company and headquartered in Richmond, Virginia. Despite this change in ownership, all complaint and other administrative matters are processed by the Cleveland BBB through local representatives of the company.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||83|
|Total Closed Complaints||203|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
Type of Entity
Business ManagementMr. Thomas J. Butler, Director Retail Ms. Carrie F. Fanelly, Director Customer Service Mr. Jeff Murphy, Vice President and General Manager
Natural Gas Companies
Service AreaAccording to information provided by the company, Dominion East Ohio's service area includes northeast Ohio to the Pennsylvania border, and southwest to Lima, Marietta and Woodsfield. This includes the metropolitan areas of Cleveland, Akron, Canton, Youngstown, and Warren.
Alternate Business NamesDominion Resources Services, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview