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BBB Business Review

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BBB Accredited Business since

Stevens Van Lines, Inc.

Additional Locations

Phone: (216) 587-1102 Fax: (216) 587-2403 View Additional Phone Numbers 23600 Corbin Dr. Ste. A, Bedford Heights, OH 44128 http://www.stevensworldwide.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stevens Van Lines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stevens Van Lines, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 11

Additional Complaint Information

The headquarters for this company, Stevens Worldwide Van Lines, is located in Saginaw, Michigan. It has nine branch offices throughout the United States. Any complaints received by the Cleveland BBB concerning the company's branch location in Bedford Heights, Ohio are processed directly to the company's headquarters.

The following historical matrix reflects complaints processed by the Cleveland BBB only and are not reflective of the firm's total complaint history.

For a report concerning another regional location, you may wish to visit the National BBB website at www.ClevelandBBB.org.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stevens Van Lines, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 1984 Business started: 01/01/1905 in MN Business started locally: 01/01/1980 Business incorporated 12/29/1971 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
http://www.puc.state.oh.us
Phone Number: (800) 686-7826
Fax Number: 614-752-8351

Type of Entity

Corporation

Business Management
Mr. Morrison M. Stevens Sr., President Mr. Carmen Puliafico, Branch Manager
Contact Information
Principal: Mr. Morrison M. Stevens Sr., President
Business Category

Movers Storage Units - Household & Commercial

Alternate Business Names
Stevens Van Lines Cleveland Stevens Worldwide Van Lines, Inc. The Stevens Group
Industry Tips
Moving Household Goods in Ohio
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.