BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

J.M. Movers, LLC

Fax: (440) 653-9093 View Additional Phone Numbers 111 Brookfield Rd, Avon Lake, OH 44012

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides both local and long distance relocation services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for J.M. Movers, LLC include:

  • 6 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

7 Customer Reviews on J.M. Movers, LLC
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: March 31, 2010 Business started: 01/01/2009 in OH Business incorporated 06/28/2010 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: 614-752-8351

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Craig S. Boothe, Owner Ms. Kristi Fretter
Contact Information
Principal: Mr. Craig S. Boothe, Owner
Principal: Ms. Kristi Fretter
Business Category

Movers Freight Traffic Service

Products & Services

J.M. Movers, LLC offers the following product(s): Moving Services

Method(s) of Payment
Cash, Credit Cards
Refund and Exchange Policy
(1) Section 1 - General Provisions.
(A) For the purposes of this Contract, the following terms will mean:
(i) Carrier - the motor carrier/mover contracted to transport a shipment of household goods. (ii) Shipper - the owner of the household goods shipment or his representative.
(B) Changes to the moving service contract are not valid unless agreed to in writing by the Carrier and the Shipper.
(C) Household goods carriers will transport shipments with reasonable dispatch. Reasonable dispatch requires the transportation of a shipment within the agreed period of time shown on the moving services contract, except when circumstances beyond the Carrier’s control, force majeure, prevent or delay transportation.
(D) Moving services contracts must comply with all other applicable laws of the State of Ohio.
(E) j) movers are allowed 1 (5) min break ever hour paid an reflected on invoice price. After 4 hours of service workers are entitled to a ½ hr lunch paid on invoice.
(2) Section 2 - Cargo Liability Provisions. The Carrier shall be liable for physical loss of or damage to any articles from external cause while
being carried or held in storage-in-transit, except loss, damage, or delay caused by or resulting: (A) From an act, omission, or order of the Shipper;
(B) From defect or inherent vice of the article, including structural integrity and susceptibility to damage because of atmospheric conditions such as temperature and humidity or changes therein.
(C) From Acts of God, including, but not limited to rain, wind, flood, hail and/or sun damage.
(From breakage of China, glassware, bric-a-brac or similar articles of a brittle or fragile nature unless packed by the carrier or unless such breakage results from negligence of the carrier (ex.worker trips and falls).
(E) From spoilage, deterioration, contamination, freezing, rusting, extremes of temperature, shrinkage, evaporation, loss of weight, changes in color, flavor, finish or texture unless any of them shall be caused by fire or overturn of the vehicle.
(F) From mechanical or electrical derangements of pianos, radios, phonographs, clocks, refrigerators, television or video equipment, computers and their peripheral devices, automatic washers or other instruments or appliances, unless evidenced by external damage to such
Equipment and unless caused by perils not otherwise excluded.
(G) The household goods Carrier will not take firearms, flammables any damage that results from such items carrier will not be liable for.
(h) Any labor only services only the carry from an to the truck is covered under assurances, the customer assumes all responsibility
in transport of items.
(i)Shipper is not responsible for minor nicks and dings on furniture while in normal course of a relocation unless floor and wall coverage is purchased
(k) if under direction of customer NO damage resulting to furniture will be covered
SUBJECT, in addition to the foregoing, to the further following limitations on the Carrier’s liability:
1. The Carrier shall not be liable for documents, tickets, deeds, manuscripts, blue prints, plans, specifications, or other valuable papers.
2. The Carrier shall not be liable for jewels, jewelry, gems, precious metals, gold, silver or platinum articles (including household goods such as silverware, coffee service sets, trays, candlesticks and dishes) watches, precious stones, pearls, furs or garments trimmed with fur, currency, money, bullion, bonds, notes, stock, stock certificates or other securities, accounts bills, bills of exchange, evidence of debt, credit
cards, stamp-postage, stamp collections, revenue, trading-or letter or packets of letters not specifically listed on the shipping document by
description and value.
3. Carrier has the sole right to repair any damages before replacement is given.
4. In the event of loss to any article or articles which is/are part of a set, the measure of loss to that article or articles shall apply only to the value of the piece or part that incurred the loss giving consideration to the importance of said articles, but in no event shall that loss be
construed to mean loss of the total pair or set.
(3) Section 3 - Claims Provisions.
(A) A written claim must be filed by the Shipper within 60 days of delivery of the shipment to the final destination. In case of failure to make delivery, then a written claim must be filed by the Shipper within 60 days after a reasonable time for delivery has elapsed.
(B) A household goods Carrier is not liable for any claim that is not filed within 60 days of the delivery of the shipment to the final destination. A
household goods Carrier is not liable for any claim that is not filed within 60 days after a reasonable time for delivery has elapsed for shipments that were not delivered.
.(4) Section 4 - Payment Provisions. The shipper must pay the freight charges upon delivery unless the shipper and household goods Carrier
Agree otherwise. All payments are to be made in cash . Credit card payments are only accepted on a prepaid basis. If shipper refuses to pay the total invoiced amount J.M. MOVERS may take possession of properties to satisfy payment in accordance to Ohio law.
Page 2 of 2
Household Goods Moving Services Contract (continued)
(5) Section 5 - Provisions for Shipments Not Delivered.
(A) A household goods Carrier may place a shipment of household goods into storage if the shipper is not available for delivery of the goods as scheduled.
(B) The cost of such storage is the responsibility of the shipper of the household goods.
(C) A shipment of household goods placed in storage is subject to liens for storage, freight, and other lawful charges.
(D) A household goods Carrier must issue written notice of the storage of the household goods to the shipper at each address shown on the moving services contract within three days of placing the goods in storage.
(E) If the shipper refuses to accept or does not claim the household goods within 15 days of the written notice of storage, the household goods
Carrier may begin the process of selling the goods at public sale. (F) A household goods Carrier must give written notice of the public sale to the shipper at each address shown on the moving services contract.
(G) The moving services contract does not prohibit the sale of the goods under any other lawful manner if the method set out in the contract cannot be reasonably accomplished.
(6) Section 6 - Severability Provisions. If any term of this Contract is held by a court of competent jurisdiction to be invalid or unenforceable,
then this Contract, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.
(7) Section 7- Other Shipper responsibilities
(A) Electronics/Computers It will be customer’s responsibility to disconnect all wires on any electronic equipment an stereos. This needs to be done before packers arrive. In order to eliminate confusion at the point of reconnect such hardware after delivery, mark wires accordingly as to where they go, Disconnection an downloading of computers will also be customers responsibility, along with the reinstalling an connection at destination
(B) Packed by owner Containers; If you have opted for packing and unpacking services, allow the mover to do all the packing, if possible. When containers are packed by the shipper, the carrier will not be responsible for any claims on the contents of containers other then negligence of the carrier.
Due to the Fragility of such items we have instructed our drivers not to handle these pieces without proper disassembly. The disassembly must be done by the customer or a professional third party company; our drivers will not be responsible. If a driver does attempt to transport such items fully assembled, please understand that it will be at your own risk. The carrier will not be responsible for ANY claims brought forth if the wood buckle, snaps, chips, falls apart. At the destination it is the shipper’s responsibility (customer) to either reassemble on their own or hire a third party to reassemble such items. These items are not considered transit worthy; meaning they generally will not stay together
________________________________________________ _____________________________________________
Customer Signature Customer Printed Name and Date
Waiver of
Alternate Business Names
Mister Mover
Products & Services

Local/Long Distance Relocation 
1-5 Bedroom Home Relocation 

Business/Commercial Relocation 
Labor Only Services 

Free Quotes 
Moving Supplies 
Apartment Relocation 
Loading and Unloading 


Industry Tips
Moving Household Goods in Ohio

Customer Review Rating plus BBB Rating Summary

J.M. Movers, LLC has received 4.1 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.