BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Flat Rate Movers

Additional Locations

Phone: (216) 538-4710 View Additional Phone Numbers 450 E. 109th , Cleveland, OH 44108 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Flat Rate Movers include:

  • Failure to have a required competency license

Factors that raised the rating for Flat Rate Movers include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

As of October 2008, mail sent to the company's address on Lakefront Avenue has been returned as undeliverable. The BBB contacted the company and was given an address on East 109th Street, but mail sent to that address was also returned by the Post Office. Without a valid means of contacting the company, the BBB may not be able to assist consumers with complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Flat Rate Movers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 1993
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio (PUCO)
180 East Broad St., Columbus OH 43215
http://www.puc.state.oh.us
Phone Number: (800) 686-7826
Fax Number: 614-752-8351
On 8/2/2016 BBB confirmed that Flat Rate Movers had not obtained a necessary license from Public Utilities Commission of Ohio (PUCO).

Business Management
Mr. Melvin Upshaw
Contact Information
Principal: Mr. Melvin Upshaw
Business Category

Movers

Alternate Business Names
Al & Mel's Movers Mel & Deborah's Movers
Licensing

As of November 2011, the BBB has been unable to verify if the company has a household goods moving license through either the Public Utilities Commission of Ohio or through the U.S. Department of Transportation's Federal Motor Carrier Safety Administration.

Industry Tips
Moving Household Goods in Ohio
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.