BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that The Original Mattress Factory, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Original Mattress Factory, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Additional Complaint Information
This firm has over 100 store and factory locations in Ohio, Minnesota, Kentucky, Pennsylvania, Virginia, Florida, Georgia, South Carolina, and North Carolina.
The following report is not cumulative and reflects complaints processed by the Cleveland BBB concerning the locations in our service area.
For a report on another regional location, you may wish to visit the National BBB website at www.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce / Division of Industrial Compliance
6606 Tussing Road, P.O. Box 4009, Reynoldsburg OH 43068-9009
Phone Number: (614) 644-2223
Fax Number: 614-644-2618
Type of Entity
Business ManagementMr. Ronald E. Trzcinski, President Mr. Doug Stroup, Vice President Mr. Tom Vallo, Customer Service Manager
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview