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BBB Business Review

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The Kirby Company is a business unit of The Scott Fetzer Company that manufactures cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products. Consumers with parts or product problems are encouraged to call their local distributor for service. If the distributor is no longer in business or is otherwise inaccessible, consumers may wish to call Kirby Company's customer service center at 800-494-8586 for convenient, local service locations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Kirby Company World Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Kirby Company World Headquarters include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 25

Additional Complaint Information

Complaints for this business reflect activity from The Kirby Company and consist of manufacturing and product issues.  Issues regarding sales practices are processed against the independent distributors that sell the cleaning systems.

On July 5, 2011, BBB notified Kirby of its concerns relating to the volume and nature of complaints involving its distributors. We have requested that Kirby cooperate with a BBB process to track, monitor and reduce complaints involving distributors and their sales and marketing practices. Kirby has indicated to BBB that internal measures have been put in place to address these issues.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on The Kirby Company World Headquarters
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1961 Business started: 01/01/1914 in OH
Type of Entity


Business Management
Mr. Mike Nichols, President, Business Operations Mr. Steve Baden, VP of Business Compliance Sean Balewski Ms. Halle Sminchak, Manager, Customer & Public Relations and Business Compliance
Contact Information
Principal: Mr. Mike Nichols, President, Business Operations
Customer Contact: Ms. Halle Sminchak, Manager, Customer & Public Relations and Business Compliance
Business Category

Manufacturers & Producers

Alternate Business Names
The Kirby Company

Customer Review Rating plus BBB Rating Summary

The Kirby Company World Headquarters has received 4.34 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.