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BBB Business Review

BBB Accredited Business since 10/31/1995

M T D Products Inc.

Additional Locations

Phone: (330) 225-2600 Fax: (800) 676-0260 View Additional Phone Numbers PO Box 368022, Cleveland, OH 44136 http://www.mtdproducts.com View Additional Web Addresses

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Description

This company is a manufacturer of residential and commercial products for the lawn and garden power equipment industry. The company's brands include Cub Cadet, Cub Cadet Commercial, Troy-Bilt, Yard-Man, Yard Machines, Bolens and White Outdoor.

BBB Accreditation

A BBB Accredited Business since 10/31/1995

BBB has determined that M T D Products Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company is located in Valley City, Ohio, which is in the Akron BBB's service area. Complaints received by the Cleveland BBB are processed directly to the company.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for M T D Products Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 198 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

198 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 46
Problems with Product/Service 143
Total Closed Complaints 198

Additional Complaint Information

This report reflects compiled complaint activity nationally.

The company has been responsive to all complaints. The company generally offered no settlement in cases where the warranty had expired or the product had been used for the wrong purpose or abused in any manner. The company has - depending upon the circumstances - issued a refund, replaced the product, provided repair services or extended the original warranty to resolve a complaint.

When considering the purchase of this type of product, consumers are advised to conduct their product research carefully before making a purchase. This includes having a full understanding of their obligations as well as that of the company with respect to warranty commitments.

(See the Additional Information portion of this report for instructions regarding this company's product warranty.)

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against M T D Products Inc.
See Trends in Complaints on M T D Products Inc.

Customer Reviews Summary Read customer reviews

1 Customer Review on M T D Products Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on M T D Products Inc.

Additional Information

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BBB file opened: November 09, 1970 Business started: 01/01/1932 Business incorporated: 11/01/2002 in OH
Type of Entity

Corporation

Business Management
Mr. Bob Glawe, Customer Service Correspondent Mr. Rob Moll, CEO
Contact Information
Principal: Mr. Rob Moll, CEO
Business Category

Manufacturers & Producers Lawn Maintenance

Alternate Business Names
Bolens Cub Cadet Cub Cadet Commercial M T D Mastercut Modern Tool & Die MTD Products Troy-Bilt White M T D White Outdoor Power Products White Outdoor Products Yard Machines Yard-Man BuyMTDOnline.com
Industry Tips
Lawn Care Companies
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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