BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

I C I Paints

Find a Location

Phone: (440) 297-8000 Fax: (440) 297-8800 View Additional Phone Numbers 15885 W Sprague Rd, Strongsville, OH 44136 http://www.icipaints.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a manufacturer and retailer of paint products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for I C I Paints include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information

The Strongsville, Ohio location is the national headquarters for the company which provides products to consumers through various retail outlets nationally. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report reflects compiled complaint activity nationally.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on I C I Paints
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1927 Business started: 01/01/1986 Business incorporated 01/01/1986 in DE
Business Management
Mr. Larry Porcellato, Chief Executive Officer
Contact Information
Principal: Mr. Larry Porcellato, Chief Executive Officer
Business Category

Manufacturers & Producers Paint - Retail

Alternate Business Names
C-I-L paint Color Your World Devoe Dulux Fuller-O'Brien Glidden I C I Packaging Coatings Liquid Nails Macco Adhesives Sinclair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.