Business ProfileforHoodmart, Inc.

I had placed an order for commercial walkin cooler and freezer boxes. After a significant wait, the walkin cooler alone was delivered and installed. (I was promised that both boxes would be delivered at the same time!) The freezer took another month to be delivered. I was told that this was due to difficulty in getting the freezer door assembly to work properly. It was eventually delivered. Installation of the freezer and its door was a nightmare. The door would not only not line up properly and it had a significant gap, thereby letting hot air into the freezer. After nearly a month of back-and-forth, they agreed to send me a new door. I had already spent nearly $9000 in installation costs for the freezer. The cost for installing the new door was another $1805. This time around, despite the contractor's best efforts, we ran into the same issues - the door has a gap and is letting hot air into the freezer. Again, after some back-and forth, they reimbursed me the cost of the freezer. They could not send me another freezer box because their lathe machines were broken down supposedly. But I had to pay the contractor $1805 in trying to reinstall the new (defective) door. Also, in order to replace this freezer, the installation costs are at least another $9000. The contractor, during all the installation and reinstallation nightmare remarked that it was a substandard product. He said the dimensions of the freezer box was completely out of whack rendering the misfit of the door! Also if the manufacturer was having issues with the lathe machines, clearly the finished product is less than desirable.