BBB Business Review

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This business is not BBB accredited.

American Greetings Corporation

Find a Location

Phone: (216) 252-7300 Fax: (216) 252-6741 View Additional Phone Numbers 1 American Rd, Cleveland, OH 44144

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This company creates, manufacturers and distributes greeting cards and social expression products which are sold exclusively to retail outlets.

Headquartered in Cleveland, Ohio, this company has wholly owned subsidiaries in the U.K. (U.K. Greetings), Canada (Carlton Cards Ltd.), Australia (John Sands Australia), New Zealand (John Sands New Zealand), South Africa (S.A. Greetings) and Mexico (Carlton Mexico S.A. de C.V.).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Greetings Corporation include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report reflects compiled complaint activity nationally.

Any complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a business in this industry.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Greetings Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1946 Business started: 01/01/1906 Business incorporated 01/29/1944 in OH
Type of Entity


Business Management
Mr. Morry Weiss, Chairman Mr. Ed Fruchtenbaum, President Mr. Jon Groetzinger, Sr. V. President Ms. Sue Holiday, Consumer Affairs Mr. Paul Ozan Ms. Karen Santagata, Litigation Specialist D. Thompson
Contact Information
Customer Contact: Ms. Karen Santagata, Litigation Specialist
Principal: Mr. Morry Weiss, Chairman
Business Category

Manufacturers & Producers

Alternate Business Names
American Greetings Corp. Carlton Cards

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.