BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AmeriMark Direct, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 178 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||65|
|Total Closed Complaints||178|
Additional Complaint Information
The Cleveland location is the headquarters for this national mail order company. All complaints involving this company and its many trade names are handled by the Cleveland BBB.
The BBB has processed a large number of complaints about this company. In most cases, the firm gave prompt and proper consideration to complaints, and any other matters brought to its attention by the BBB.
Some complaints processed by the BBB concern confusion over the company's membership policy in their various programs, including Passport to Savings, Passport to Health (formerly known as Family Health Network program), ID Sentinel Alert, and Easy Living. Some consumers claim they are not aware that the company automatically bills their accounts for the renewal fee unless they notify them to cancel. Many of these consumers complain that they were not aware that they had been enrolled in the program, which is most often done by phone as a follow-up to a catalog order. The company has responded to these complaints by canceling the membership(s) and issuing refunds. The company has implemented procedures to remedy confusion over enrollment which appears to have reduced the number of complaints concerning these programs; however, these complaints have not been entirely eliminated. Consumers who feel they have been enrolled in these programs without their agreement or knowledge should contact the company or file a complaint with the BBB.
Other complaints involve credit billing errors, non-delivery of ordered products or incorrect items received, and claims that the company did not refund the amount it promised or refund delays.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gary Giesler, C.E.O. Mr. Louis Giesler, Executive Vice President Ms. Diane Huzar, Executive Vice President Ms. Cynthia Tancer
Mail Order & Catalog Shopping Womens Apparel - Retail Buying Clubs & Group Purchasing Service Travel Clubs General Merchandise - Retail