BBB Business Review

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This business is not BBB accredited.

United Readers' Service, Inc.

Additional Locations

Phone: (216) 228-8833 Fax: (216) 228-4264 View Additional Phone Numbers 13400 Madison Ave., Lakewood, OH 44107 View Additional Email Addresses http://www.unitedreaders.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers magazine subscriptions via the Internet and telephone sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for United Readers' Service, Inc. include:

  • 251 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for United Readers' Service, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

251 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 98
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 117
Total Closed Complaints 251

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning cancellation, billing and collections issues.  There are also misunderstandings of what company representatives are saying during the sales presentation and the consumer's recollection of that conversation.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on United Readers' Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1974 Business started: 01/01/1972 Business incorporated 12/12/1996 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Anthony, President Mr. Hal Landers, Vice President
Contact Information
Principal: Mr. Robert Anthony, President
Principal: Mr. Hal Landers, Vice President
Business Category

Magazine Sales Magazines - Subscription Agents

Alternate Business Names
Primetime Readers Service Readers Service
Industry Tips
Magazine Sales

Customer Review Rating plus BBB Rating Summary

United Readers' Service, Inc. has received 1.99 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.