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Global Readers Services

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Phone: (800) 466-2585 Fax: (216) 241-2233 View Additional Phone Numbers 30400 Detroit Rd. Ste. 403, Westlake, OH 44145 http://www.globalreaders.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Global Readers Services include:

  • 110 complaints filed against business
  • 5 complaints filed against business that were not resolved

Factors that raised the rating for Global Readers Services include:

  • Length of time business has been operating.
  • Response to 110 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

110 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 52
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 30
Total Closed Complaints 110

Additional Complaint Information

As of June 5, 2009, the following customer experience reflects regional complaint activity.

Some of these complaints concern allegations of misrepresentation. Consumers allege that company representatives claim to be calling directly from the magazine. The company has informed the BBB that their representatives identify themselves as being from Global Readers Service and are authorized through the magazines' publishers to sell or renew subscriptions, which are processed through a clearinghouse. In some cases, the company has responded by issuing refunds or canceling subscriptions.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Global Readers Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 6

Additional Information

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BBB file opened: December 07, 2000 Business started: 01/01/1999 in OH
Type of Entity

Corporation

Business Category

Magazine Sales by Telephone

Service Area
According to information in Cleveland BBB files, it appears that the company's headquarters is located in the Cleveland area. As of June 2009, it has come to the Cleveland BBB's attention that the company has a location in Dayton, Ohio. The Cleveland BBB has requested information from the company concerning any other possible locations, but has not received a reply.

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Ohio Attorney General - Cleveland Office 615 Superior Ave. West, 11th Floor, Cleveland OH 44113 Phone Number: (216) 787-3030 http://www.ag.state.oh.us

Additional Information

The BBB has requested updated information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

According to the company, Global Readers Service is not affiliated with Global Readers Club of New York state. A separate report is available on Global Readers Club and may be obtained through our website, www.bbb.org.

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Magazine Sales
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