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BBB Business Review

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BBB Accredited Business since

Ambiance, The Store for Lovers

Additional Locations

Phone: (440) 234-6996 Fax: (440) 234-9745 View Additional Phone Numbers 17820 Englewood Dr. Ste. 12, Cleveland, OH 44130 http://www.ambiance.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ambiance, The Store for Lovers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ambiance, The Store for Lovers include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Ambiance, Inc has eight stores throughout Ohio. Its headquarters is located in Cleveland.

The following customer experience is not cumulative and reflects complaint activity for Internet purchases and the store locations in the Cleveland BBB's service area, including Mentor, North Olmsted, Parma Heights, Richmond Heights, and Maple Heights.

For a report on another regional location, you may wish to visit the National BBB website at www.bbb.org.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ambiance, The Store for Lovers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 19, 1995 Business started: 03/01/1981 Business incorporated 09/21/1989 in OH
Type of Entity

Corporation

Business Management
Ms. Jennifer Downey, President Ms. Sylvia Kusnerak, Office Administrator/Human Resources Mr. Henry Keiluhn, Vice President Ms. Katherine Schneider, Marketing Director
Contact Information
Principal: Ms. Jennifer Downey, President
Principal: Ms. Sylvia Kusnerak, Office Administrator/Human Resources
Business Category

Lingerie Internet Shopping Adult Novelties Gift Shops

Alternate Business Names
Ambiance Ambiance, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.