BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
Back to Top
This business has been a BBB Accredited Business since March 1973. This means it supports BBB's services to the public and meets our .
BBB Rating
Back to Top
Business Contact & Profile
Back to Top
|
Business Name:
|
|
|
Business Address:
|
7460 Clover Ave.
Mentor, OH 44060
See the location on a Mapquest Map
See the location on a Google Map
|
|
Original Business Start Date:
|
1/1/1962
|
|
Principal:
|
George Strata, Branch Manager
|
|
Phone Number:
|
(440) 975-0416
(440) 975-0416
(866) 856-6200
|
|
Fax Number:
|
(440) 975-0651
|
|
BBB Accreditation:
|
This business is a BBB Accredited Business
|
|
Date Accredited by BBB:
|
|
|
Type of Business:
|
LAWN MAINTENANCE
|
|
Website Address:
|
Products & Services
Back to Top
This company offers lawn, tree and shrub maintenance services.
Business Management
Back to Top
Mr. George Strata , Branch Manager
Mr. Brandon Bernero , Customer Service
Ms. Dawn Bregitzer , Office Manager
Customer Complaint History
Back to Top
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 17 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 17 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.
These complaints concerned:
|
2
|
|
regarding
Billing or Collection Issues
|
2
|
|
regarding
Billing or Collection Issues
|
|
|
3
|
|
regarding
Customer Services Issues
|
1
|
|
regarding
Failure to provide promised assistance or support for products or services
|
|
2
|
|
regarding
Inappropriate behavior by customer service personnel
|
|
|
2
|
|
regarding
Delivery Issues
|
2
|
|
regarding
Delivery of unordered services
|
|
|
1
|
|
regarding
Guarantee Or Warranty Issues
|
1
|
|
regarding
Guarantee Or Warranty Issues
|
|
|
6
|
|
regarding
Selling Practices
|
1
|
|
regarding
None of the Above - Indicate Sales Complaint Issue
|
|
4
|
|
regarding
Sales presentation used high pressure methods
|
|
1
|
|
regarding
Selling Practices
|
|
|
3
|
|
regarding
Service Issues
|
1
|
|
regarding
Improper or inferior service
|
|
1
|
|
regarding
Service Issues
|
|
1
|
|
regarding
Unauthorized service
|
|
These complaints were closed as:
|
3
|
|
Administratively Closed
|
2
|
|
BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
|
|
1
|
|
BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
|
|
|
14
|
|
Resolved
|
1
|
|
Assumed Resolved
|
|
2
|
|
Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
|
|
11
|
|
Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
|
|
Government Action(s)
Back to Top
BBB has no information regarding government actions at this time.
Advertising Review
Back to Top
BBB has no information regarding advertising review at this time.
Industry Tips
BBB Copyright and Reporting Policy