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This Business is not BBB accredited

Lawn Control Center

Phone: (440) 944-7550 View Additional Phone Numbers 29625 Lakeland Blvd, Wickliffe, OH 44092 http://www.lawncontrolcenter.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Lawn Control Center include:

  • 21 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Lawn Control Center include:

  • Length of time business has been operating.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 21

Additional Complaint Information

The BBB has received a pattern of complaints against this firm concerning dissatisfaction with the quality of the lawn services performed; some complainants state that their lawn is in worse condition than before the company's services and in a couple of instances that the firm actually damaged their lawn.  Other complaints concern dissatisfaction with the company's customer service, specifically that no live person can be reached via telephone and that the company does not return telephone calls. On September 6, 2013, the BBB contacted the company concerning this apparent complaint pattern and its failure to correct the underlying cause of these complaints.  The company did not respond to the BBB.

 

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Lawn Control Center
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6

Additional Information

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BBB file opened: April 02, 2002 Business started: 01/01/1999 in OH Business started locally: 01/01/1999
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
http://www.ohioagriculture.gov
Phone Number: (614) 728-6250
Fax Number: (614) 466-4346
foodsafety@mail.agri.state.oh.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Brad Hackney, Owner
Contact Information
Principal: Mr. Brad Hackney, Owner
Business Category

Lawn Maintenance Fertilizers Snow Removal Service

Industry Tips
Lawn Care Companies
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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