BBB Accredited Business since
Phone: (440) 930-8400 Fax: (440) 930-8401 869 Canterbury Road Suite 3, Westlake, OH 44145
2 of 2 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Ground Works Land Design meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ground Works Land Design include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
Phone Number: (614) 728-6250
Fax Number: (614) 466-4346
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tony Nasrallah, Owner, President, Human Resources
Landscape Contractors Landscape Designers Lawn Maintenance Floodlights & Search Lights Snow Removal Service Irrigation Systems & Equipment Contractors - Retaining Wall Patio Builder
Products & Services
Ground Works Land Design offers the following product(s): Kichler Pro, Techo-Pro Contractor, UniLock Authorized Contractor
Industry TipsLawn Care Companies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
869 Canterbury Road Suite 3
Westlake, OH 44145 (440) 930-8400 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When initially receiving the fee quote from the company, they provided us with signed quote which they asked to be counter-signed and sent back to the company. After discussing the various services included in the fee quote with the company, the fee quote (inclusive of a description of each service to be provided) was signed and send back to the company. After a series of rescheduling issues which the company did not notify us about, they called and told us they are at the house performing the work but that they could not do the agreed upon work for the price provided in the signed proposal because they did not perform adequate diligence when providing us their bid. The proposed bid was to remove landscaping rocks from all beds on the property, clean up the beds, edge the beds, and place mulch down in place of the rocks. When the company notified us of the need to alter the bid, the company said they could do the work on the front portion of the house but that they would lose too much money if they were to perform the work on the rest of the project. He said he would do the rest of the work in the back for about $500 dollars or so. Based upon his verbal indication, we accepted his revised proposal to do the work on the front and that he would provide us a bid later but for approximately $500. After the work on the front was complete, he called and said that just to pick up the rocks (not including the rest of the services) would be $1,500. We told him that it was too much money just to pick up the rocks in the back. A day later we received an invoice for the full amount of the job. To us, it seems that he purposely priced himself out of the job (which was less than the services provided) but charged us for the full amount. Not to mention, the amount of mulch he put down on the front was not adequate and there are still numerous rocks in the front yard.After receiving the invoice we called the company to ask about the invoice, the services not provided, and why we are being charged for a job which is not completed or agreed upon. After a couple weeks of no communication, I began to call multiple times during the week of July 29th but I received no return phone call or message. I dont believe we should be charged for a job which was half completed based on the signed proposal.
Desired Settlement: Besides a phone call we should not be invoiced for the full job which was agreed upon in writing based on doing approxiamtely half of the job.
Customer Reviews Summary