BBB Accredited Business since

Ground Works Land Design

Phone: (440) 930-8400 Fax: (440) 930-8401 869 Canterbury Road Suite 3, Westlake, OH 44145 http://www.groundworkslanddesign.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ground Works Land Design meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ground Works Land Design include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Ground Works Land Design
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 11, 2009 Business started: 05/01/2007 in OH Business incorporated 03/02/2009 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
http://www.ohioagriculture.gov
Phone Number: (614) 728-6250
Fax Number: (614) 466-4346
foodsafety@mail.agri.state.oh.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tony Nasrallah, Owner, President, Human Resources
Contact Information
Principal: Mr. Tony Nasrallah, Owner, President, Human Resources
Business Category

Landscape Contractors Landscape Designers Lawn Maintenance Floodlights & Search Lights Snow Removal Service Irrigation Systems & Equipment Contractors - Retaining Wall Patio Builder

Products & Services

Ground Works Land Design offers the following product(s): Kichler Pro, Techo-Pro Contractor, UniLock Authorized Contractor

Industry Tips
Lawn Care Companies

Customer Review Rating plus BBB Rating Summary

Ground Works Land Design has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 869 Canterbury Road Suite 3

    Westlake, OH 44145 (440) 930-8400

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When initially receiving the fee quote from the company, they provided us with signed quote which they asked to be counter-signed and sent back to the company. After discussing the various services included in the fee quote with the company, the fee quote (inclusive of a description of each service to be provided) was signed and send back to the company. After a series of rescheduling issues which the company did not notify us about, they called and told us they are at the house performing the work but that they could not do the agreed upon work for the price provided in the signed proposal because they did not perform adequate diligence when providing us their bid. The proposed bid was to remove landscaping rocks from all beds on the property, clean up the beds, edge the beds, and place mulch down in place of the rocks. When the company notified us of the need to alter the bid, the company said they could do the work on the front portion of the house but that they would lose too much money if they were to perform the work on the rest of the project. He said he would do the rest of the work in the back for about $500 dollars or so. Based upon his verbal indication, we accepted his revised proposal to do the work on the front and that he would provide us a bid later but for approximately $500. After the work on the front was complete, he called and said that just to pick up the rocks (not including the rest of the services) would be $1,500. We told him that it was too much money just to pick up the rocks in the back. A day later we received an invoice for the full amount of the job. To us, it seems that he purposely priced himself out of the job (which was less than the services provided) but charged us for the full amount. Not to mention, the amount of mulch he put down on the front was not adequate and there are still numerous rocks in the front yard.After receiving the invoice we called the company to ask about the invoice, the services not provided, and why we are being charged for a job which is not completed or agreed upon. After a couple weeks of no communication, I began to call multiple times during the week of July 29th but I received no return phone call or message. I dont believe we should be charged for a job which was half completed based on the signed proposal.

Desired Settlement: Besides a phone call we should not be invoiced for the full job which was agreed upon in writing based on doing approxiamtely half of the job.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Ground Works Land Design
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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