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BBB Business Review

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BBB Accredited Business since

Mentor Jewelry & Loan

Phone: (440) 974-3494 Fax: (440) 974-5154 8490 Mentor Ave., Mentor, OH 44060

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mentor Jewelry & Loan is a specialty pawnshop dealing in jewelry and coins. The firm offers cash loans for diamond, gold, silver, and platinum jewelry, wrist and pocket watches, gold and silver coins, American currency, and sterling silver flatware. In addition, they are a full service jewelry store and offer repair, custom CAD, and appraisals. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mentor Jewelry & Loan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mentor Jewelry & Loan include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mentor Jewelry & Loan
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2006 Business started: 03/01/1993 in OH Business incorporated 07/12/2005 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Financial Institutions
77 South High Street, 21st Floor, Columbus OH 43215-6120
Phone Number: (614) 728-8400
Fax Number: 614-728-0380

On 8/4/2016 BBB confirmed that the license from Ohio Department of Commerce / Division of Financial Institutions expired.

Type of Entity


Business Management
Mr. Michael A. Gamber, President
Contact Information
Principal: Mr. Michael A. Gamber, President
Business Category

Jewelry Buyers Jewelry Castings Jewelry Designers Appraisal - Jewelry Coins,Stamps & Precious Metals Dealer Bullion Coin Dealers Coin Dealers, Supplies Jewelers - Retail Jewelry Polishing & Plating Jewelry Repair

Products & Services

Mentor Jewelry & Loan sells the following brand(s): Rolex, Cartier, Omega, Tag Heuer, Movado,

Mentor Jewelry & Loan offers the following product(s): Jewelry, Coins, Watches, Diamonds, Bullion

Method(s) of Payment
Cash, Check, Visa, MasterCard, Discover, and Paypal
Alternate Business Names
Mentor Financial, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.