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BBB Business Review

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BBB Accredited Business since

Kleinhenz Jewelers Inc.

Phone: (440) 892-1020 View Additional Phone Numbers 25979 Detroit Rd., Westlake, OH 44145 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kleinhenz Jewelers Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kleinhenz Jewelers Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kleinhenz Jewelers Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1969 Business started: 01/01/1927 in OH Business incorporated 03/28/1977 in OH
Type of Entity


Business Management
Mr. Gary A. Kleinhenz, President Ms. Barbara Kleinhenz, Operations Manager Ms. Doris M Kleinhenz, Vice President
Contact Information
Customer Contact: Ms. Barbara Kleinhenz, Operations Manager
Principal: Mr. Gary A. Kleinhenz, President
Business Category

Jewelers - Retail Watches - Dealers Jewelry Repair Watches - Service & Repair Diamonds

Products & Services

Kleinhenz Jewelers Inc. sells the following brand(s): Roberto Coin Jewelry, Rolex Watches, Swiss Army Watches , Tissot Watches

Kleinhenz Jewelers Inc. offers the following product(s): Diamonds, Engagement & Wedding Rings, Gemstones, Cultured Pearls, Gold Jewelry, Platinum Jewelry, Silver Jewelry, Waterford Crystal, Estate Jewelry.

Method(s) of Payment
Visa, Mastercard, Discover Card, American Express, and financing available with Wells Fargo Financial upon approval.
Refund and Exchange Policy
This firm offers a 30 day refund policy for items in their original condition; after 30 days and up to 90 days, exchanges only will be allowed.  After 90 days, all sales are final.
Special orders (non-stock items) are not refundable.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.