BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This firm specializes in the online sale of air guns and rifles, as well as bb and pellet guns. It also provides gunsmith services.
Consumers should be aware that some states and countries restrict or forbid residents from the purchase of such guns. Where permitted, purchasers must be 18 years or older. Consumers should familiarize themselves with the laws in their area when considering an airgun purchase.
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A BBB Accredited Business since
BBB has determined that Pyramyd Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pyramyd Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Bureau of Alcohol, Tobacco and Firearms (ATF)
5005 Rockside Road, Suite 300, Independence OH 44131
Phone Number: (216) 522-3786
Type of Entity
Limited Liability Company (LLC)
Business ManagementVal Gamerman, Vice President
Internet Shopping Gun Dealers Guns & Gunsmiths
Products & Services
Pyramyd Air sells the following brand(s): The company carries American, European and Asian airgun manufacturers, including AirForce, Air Arms, Beretta, Benjamin Sheridan, BSA, Crosman, Colt, Daisy, Evanix, Gamo, IZH, Smith & Wesson, Walther, Webley & Scott.
Pyramyd Air offers the following product(s): Air Guns , Air Rifles, Airsoft Guns, BB Guns, BBs, Lasers, Pellet Guns, Pellets, Red Dot Sights, Scopes
Method(s) of PaymentThe company accepts Visa, Master Card, American Express, Discover, Personal Check, Money Order, Wire Transfer, PayPal, Bill Me Later, and Amazon Checkout for payment.
Refund and Exchange PolicyWithin 30 days of receipt of order, consumers may return any item in new condition along with its original packaging and any accessories for a full product refund.
The company does not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, saleable condition are subject to a minimum 15 percent (15%) restocking fee.
Consumers should not attempt to disassemble any items. Attempts to change the appearance or function of any item purchased will void the warranty and the right to return the product for a full refund.
If a consumer wants to exchange an item, that should be indicated in the space available at the bottom of the invoice.
All exchanges and refunds will be processed within 2 weeks from when the company receives all item(s) back.
Consumers should write the reason for their return and their phone number in the space available at the bottom of their invoice and keep a copy of the invoice for their records.