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BBB Business Review

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BBB Accredited Business since

Medical Mutual of Ohio

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Phone: (216) 687-7000 Fax: (216) 687-7990 View Additional Phone Numbers 2060 E 9th St, Cleveland, OH 44115 http://www.medmutual.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Medical Mutual of Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Medical Mutual of Ohio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 12
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Medical Mutual of Ohio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1953 Business started: 06/15/1934 in OH Business incorporated 03/08/1945 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town Street; Third Floor - Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: 614-644-2658
Fax Number: 614-644-3743

Type of Entity

Corporation

Business Management
Mr. Rick Chiricosta, CEO & Chariman Mr. Dave Quiring, Vice President, Claims Mr. Jared Chaney, Executive VP Chief Marketing & Communications Ms. Patricia Decensi, Senior VP, General Counsel Mr. Thomas Dewey, VP Human Resources Christine Meyers Mr. Raymond Mueller, Executive VP, Chief Financial Officer Ms. Sue Tyler, Executive VP and Chief Financial Officer
Contact Information
Principal: Mr. Rick Chiricosta, CEO & Chariman
Customer Contact: Christine Meyers
Principal: Mr. Dave Quiring, Vice President, Claims
Related Businesses
Medical Mutual of Ohio
Business Category

Insurance - Health Insurance - Life

Alternate Business Names
Mutual Health Services

Customer Review Rating plus BBB Rating Summary

Medical Mutual of Ohio has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.