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BBB Business Review

BBB Accredited Business since 3/31/2009

The Maids

Additional Locations

Phone: (440) 735-6243 Fax: (440) 735-9631 23400 Aurora Rd. Ste. 4, Bedford Heights, OH 44146 http://www.themaidscleveland.com

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Description

You will benefit from our four-person supervised, uniformed and professionally trained teams and the superior home cleaning services they provide.

Your home will be cleaned using our rigorous 22-Step Healthy Touch® Deep Cleaning System that provides a thorough, unbeatable house cleaning.

Our specially designed back pack vacuums with HEPA filtration will ensure that you get a healthier, cleaner home.
They capture up to 99 percent of allergens, dust, and other pollutants and are used by all our teams

To keep both your home and the environment safe, we use environmentally friendly cleaning products - and more, much more.  As an example, our teams are so thorough that on every visit they brush clean the toilet seat hinges!  It is the small details like this that sets The Maids Home Services apart from the rest.

BBB Accreditation

A BBB Accredited Business since 3/31/2009

BBB has determined that The Maids meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Maids include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Complaint Information

According to information provided by the company, The Maids Home Services has locations in Cleveland and Columbus, Ohio. Both Ohio locations are franchises of The Maids International, which is headquartered in Omaha, Nebraska.

The following customer experience reflects complaint activity for the Cleveland location only.

For a report on the Columbus location or another regional location, you may wish to visit the National BBB website at www.bbb.org.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against The Maids
See Trends in Complaints on The Maids

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Maids
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on The Maids

Additional Information

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BBB file opened: November 02, 1999 Business started: 07/01/1999 in OH Business incorporated: 06/16/1999 in OH
Type of Entity

Corporation

Business Management
Mr. Michael Manhoff, Owner
Contact Information
Complaint Contact: Mr. Michael Manhoff, Owner
Business Category

HOUSE CLEANING MAIDS' & BUTLERS' SERVICE CLEANING SERVICES

Method(s) of Payment
Cash, Check, Visa, Mastercard
Refund and Exchange Policy
24 Hour Satisfaction Guarantee. if you are not happy with any of the areas cleaned by The Maids call our office within 24 hours and we will come back and reclean those areas for free!
Alternate Business Names
Manhoff Services, Inc. The Maids Home Services
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BBB Complaint Process

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