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BBB Business Review Reliability Report for
Kaiser Foundation Health Plan of Ohio, Inc.

A BBB Accredited business since 6/2/2008

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

BBB Accreditation

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This business has been a BBB Accredited Business since June 2008. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.


Business Contact & Profile

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Business Name:
Kaiser Foundation Health Plan of Ohio, Inc.
Kaiser Permanente of Ohio
Business Address: 1001 Lakeside Ave. #1200
Cleveland, OH 44114
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Original Business Start Date: 1/1/1962
Type of Entity: Corporation
Incorporated: 1962 in OH
Principal:
Patricia D. Kennedy-Scott, Regional President
Phone Number:
(216) 479-5132
(216) 479-5127
(216) 479-5487
(216) 479-5770
(216) 621-5600
(216) 621-7100
(216) 634-4451
(800) 400-1907
(877) 524-5001
Fax Number:
(216) 479-5554
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 6/2/2008
Type of Business:
HOSPITALIZATION, MEDICAL & SURGICAL PLANS
Website Address:

http://www.kp.org

Business Management

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Ms. Patricia D. Kennedy-Scott , Regional President
Mr. Gregory Mercer , Vice President
Ms. Linda Walker , Customer Relations Manager
Ms. Jessica Hendricks , Advertising & Marketing Projec

Additional Locations & Phone Numbers

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10 Severence Circle Cleveland , OH 44118
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(216) 621-5600

12301 Snow Rd. Cleveland , OH 44130
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(216) 621-5600

1260 Independence Ave Akron , OH 44310
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(216) 621-5600

14600 Detroit Ave. Lakewood , OH 44107
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(216) 621-5600

17406 Royalton Rd. Strongsville , OH 44136
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(216) 621-5600

19999 Rockside Rd Bedford , OH 44146
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(216) 621-5600

3090 W. Market St. Akron , OH 44333
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(216) 621-5600

36711 American Way Avon , OH 44011
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(216) 621-5600

5105 Som Center Rd. Willoughby , OH 44094
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(216) 621-5600

5410 Lancaster Dr. Independence , OH 44131
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(216) 621-5600

8920 Canyon Falls Blvd. Twinsburg , OH 44087
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(216) 621-5600

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 5 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 5 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.

These complaints concerned:

4 regarding Billing or Collection Issues
1 regarding Customer Services Issues

These complaints were closed as:

5 Resolved


 

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 11/22/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Cuyahoga, Lake, Lorain, Geauga, and Ashtabula Counties in Northeast Ohio

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