Business ProfileforInvacare Corporation

My name is ***** C*******. I am 61 years of age, and I have been a quadriplegic for 13 years. I am on my third pair of ***** ******** power assist wheels for my wheelchair (Invacare Corp. owns *****). After owning my first pair (M15s) for less than a year, one of the two wheels died on me. After some time, Invacare/***** sent me a new pair of their power assist wheels (M25s) to replace the M15s. I had my M25, ***** ******** wheels for six months. In May/June of 2023, one of my wheels overheated (lithium battery) just after I went to bed. It scared my wife and me because we could smell it and it was very hot to the touch. She put the chair, with the wheels, in the backyard in case it caught fire. I'm grateful I wasn't in the chair. It could have caught fire (e.g. cell phones and hoverboards). In order for me to get a new pair (replacements) of E-Motion wheels, I had to go through my local dealer (U2Mobility, Corona, CA) and have my faulty wheels shipped back to Invacare in order for them to mail me a new pair to replace the faulty pair. Invacare charged U2 Mobility $110.00 to have my faulty wheels shipped back to them. U2Mobility passed this charge on to me. After contacting Invacare, via emails and phone calls, I was told that this is written in their policies. It's wrong and ridiculous that they are charging me to ship them their faulty wheels. All I want is for my $110.00 to be refunded to me. I have the emails between myself and Mr. Robert R******, Invacare Corporation's Customer Service Supervisor & PinDot. I'm blessed. I had a power chair as a backup while my wheelchair was out of order and I went through this run-around to get my wheels replaced. Most wheelchair users don't have a backup. I have peers who have had issues with Invacare's customer service. I'd like the Better Business Bureau to look into Invacare's lack of customer service and help me get my $110 refunded to me. Thank you ***** ******** ************