BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since October 1996. This means it supports BBB's services to the public and meets our .
BBB Rating
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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.
In 2005 several complaints were filed against this firm from home owners in Olmsted Township alleging the company misrepresented payments on sewer assessments for a new home developments. Complaints were closed because the consumers filed a class action lawsuit against the company. The case is pending.
All other complaints filed against this company have been resolved.
Click here for an explanation of BBB Ratings.
Business Contact & Profile
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Business Name:
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Business Address:
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31388 Industrial Park
North Olmsted, OH 44070
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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1/1/1948
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Type of Entity:
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Corporation
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Principal:
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Jeffrey D. Martchek, Cleveland Div. Mgr./Vice Pres.
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Phone Number:
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(330) 528-0100
(330) 528-0100
(330) 528-1210
(440) 930-8886
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Fax Number:
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(440) 979-2001
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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HOME BUILDERS
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Website Address:
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Business Management
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Mr. Jeffrey D. Martchek , Cleveland Div. Mgr./Vice Pres.
Ms. Laura Thornton , Executive Assistant
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 14 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 14 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.
These complaints concerned:
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1
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regarding
Advertising Issues
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1
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regarding
None of the Above - Indicate Advertising Complaint Issue
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1
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regarding
Billing or Collection Issues
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1
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regarding
Failure to correct billing errors
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1
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regarding
Guarantee Or Warranty Issues
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1
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regarding
Guarantee Or Warranty Issues
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1
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regarding
Product Issues
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1
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regarding
Defective product
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5
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regarding
Repair Issues
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1
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regarding
Delayed completion of repair
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3
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regarding
Improper or inferior repair
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1
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regarding
Repair Issues
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5
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regarding
Service Issues
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1
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regarding
Delayed completion of service
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2
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regarding
Improper or inferior service
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1
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regarding
None of the Above - Indicate Service Complaint Issue
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1
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regarding
Service Issues
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These complaints were closed as:
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4
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Administratively Closed
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3
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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1
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints.
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10
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Resolved
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1
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Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
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3
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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6
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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