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BBB Business Review

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BBB Accredited Business since

Central Heating & Air Conditioning Co.

Phone: (216) 731-9400 Fax: (216) 731-9421 View Additional Phone Numbers 243 Richmond Rd., Richmond Hts., OH 44143

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Heating & air conditioning service & installation
Trane "Comfort Specialist" certified 
We service & repar ALL brands
Boiler installation & service
New construction design & installation
Light commercial installation & service
Fujitsu & Mitsubishi mini split system installation & service

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Central Heating & Air Conditioning Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Central Heating & Air Conditioning Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Central Heating & Air Conditioning Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 18, 1992 Business started: 01/15/1988 in OH Business incorporated 12/17/1990 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity


Business Management
Mr. Stewart Unsdorfer, President, Human Resources Ms. Jan Bonnay, Book keeper
Contact Information
Principal: Mr. Stewart Unsdorfer, President, Human Resources
Business Category

Heating Contractors Heating & Air Conditioning Sheet Metal Work Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Furnace Sales & Service Heating & Cooling Demolition Furnace Cleaning Contractors - Sheet Metal Air Conditioning Contractors & Systems Boilers - Repair & Cleaning

Products & Services

Central Heating & Air Conditioning Co. sells the following brand(s): Aprilaire, Aprilaire, Fujitsu, Fujitsu, Honeywell, Honeywell, Noritz, Slant Fin, Trane, Trane

Central Heating & Air Conditioning Co. offers the following product(s): air cleaners, air conditioners, Boiler service and installation, boilers, Ductwork design & installation, furnaces, humidifiers, Residential & light commercial equipment installation and service, thermostats

Method(s) of Payment
Cash, Check, All Major Credit Cards
Financing through Wells Fargo & Dollar Bank
Refund and Exchange Policy
we offer a 100% satisfaction guarantee in addition to Trane equipment warranties of 10 years on all parts and up to lifetime on heat exchangers
Industry Tips
Heating/Air Conditioning Sales and Service

Customer Review Rating plus BBB Rating Summary

Central Heating & Air Conditioning Co. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.