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BBB Accredited Business since

Life Line Screening

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Phone: (216) 581-6556 Fax: (216) 581-9611 View Additional Phone Numbers 6150 Oak Tree Blvd Ste 200, Independence, OH 44131 View Additional Email Addresses http://www.lifelinescreening.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Life Line Screening meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Life Line Screening include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 87 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 52
Total Closed Complaints 87

Additional Complaint Information

The BBB Serving Greater Cleveland location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area.

Customer Reviews Summary Read customer reviews

28 Customer Reviews on Life Line Screening
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 1
Negative Experience 20
Total Customer Reviews 28

Additional Information

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BBB file opened: October 03, 1996 Business started: 02/25/1993 in OH Business started locally: 07/01/1996 Business incorporated: 09/16/1996 in OH
Type of Entity

Private Limited Company by Shares (LTD)

Business Category

Health & Medical - General Medical Testing Companies Health & Wellness

Products & Services

Life Line Screening sells the following brand(s): Life Line Screening

Life Line Screening offers the following product(s): • Abdominal aortic aneurysm, • Elevated C-reactive protein, • Elevated liver enzymes, • Heart disease risk, • High cholesterol, • Know Your Number, • Osteoporosis risk, • Peripheral arterial disease, • Stroke / Atrial fibrillation, • Stroke / Carotid artery disease, • Type 2 diabetes

Alternate Business Names
Life Line Screening of America LLC
Additional Information

The company claims that trained and skilled sonographers perform all tests. Per the company, board certified physicians read all of the studies.

There is a fee for each of the tests. The fee is based upon the number of tests taken and the location of the testing facility.

The BBB cannot make any claims or assurances of the validity of the medical test.

If you have questions concerning these or any other medical procedures, you may wish to contact your physician.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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