BBB Business Review

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This business is not BBB accredited.

AmeriGas Propane

Additional Locations

Fax: (440) 808-8160 View Additional Phone Numbers 24650 Center Ridge Road Suite 200, Westlake, OH 44145 View Additional Web Addresses

Click for BBB Rating on AmeriGas Propane

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Consumers who need emergency fuel delivery or are experiencing a problem or delay with an expected fuel delivery are advised to call customer service at 1-888-553-8353 or the company's main number, 440-808-9743, and have the operator connect them to a customer service representative.  Emergency messages of this nature should not be left with the Research and Resolution Department, which handles ongoing complaints only.

This company's business is the sale of residential and commercial propane fuel.  Fuel is delivered to consumers who may own their own tanks or lease tanks from the company. The company offers several contract plans for purchase by consumers depending on individual needs and eligibility. As with any contract, consumers should carefully read and understand the terms and conditions of the company's contract and plan options before signing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for AmeriGas Propane. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for AmeriGas Propane.

Additional Information

BBB file opened: February 13, 1991 Business started: 01/01/1990
Business Management
Ms. Colleen Fay, Vice President Mr. Jim Palkovic, Director of Region Operations Mr. Trent Nagata, General Manager
Contact Information
Principal: Ms. Colleen Fay, Vice President
Principal: Mr. Jim Palkovic, Director of Region Operations
Business Category

Gas - Propane

Alternate Business Names
Horizon Propane Level Propane Gases Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.