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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Watson's 87 Furniture, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Watson's 87 Furniture, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Watson's 87 Furniture, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 09, 2007 Business started: 11/04/1977 in OH Business incorporated 04/14/1989 in OH
Type of Entity


Business Management
Ms. Geri Watson, Corporate Secretary & Manager Mr. Dave Watson, Treasurer
Contact Information
Principal: Ms. Geri Watson, Corporate Secretary & Manager
Business Category

Furniture - Retail Mattresses Beds - Wholesale & Manufacturers Chairs - Orthopedic & Lift Office Furniture & Equipment Beds - Electric & Adjustable Beds - Retail Computers - Furniture Furniture - Childrens

Products & Services

Watson's 87 Furniture, Inc. sells the following brand(s): Albion, American , Ashley Furniture, Beechbrook, Brooks, Carolina, Chromecraft, Cochrane, England, Jackson-Catnapper, Lancer, Lane , Legends, Mantua Frame Company, Medallion Lighting, Peters Revington, Pulaski, Riversde, Sauder, Symbol Mattress, Vaughan Bassett, White Dove Mattress

Watson's 87 Furniture, Inc. offers the following product(s): Bedding, Furniture, Guardsman, Mattress Protectors, Mattresses, Recliners

Method(s) of Payment
American Express

Refund and Exchange Policy
Refunds: No refunds on service or delivery fees.
Returns: No returns or cancellations on custom orders or clearance items. No returns or exchanges on mattress purchases. Receipt required.
Exchanges: Exchanges approved by management must be made within 7 days of  purchase. A minimum $50 per piece restocking/handling fee applies. Receipt required.
Warranties: Receipt is required for all warranty claims. Warranties are as stated by manufacturer. Watson's covers labor and shipping for 1 year.
No sales on approval or trial.
Arts order returns or exchanges require receipt.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.