This business is not BBB accredited.Additional Locations
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We offer high end products like Furniture, Mattresses, Hot tubs and Kitchen Cabinets out of 2 bare bones warehouses on the east and west side of Cleveland. We do not have any club or Membership fees.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Northeast Factory Direct include:
- Advertising issues found by BBB
Factors that raised the rating for Northeast Factory Direct include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 20 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||20|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Alex Nemet, President Mr. Mark Kretschmar, Vice President Mr. Tom Purdy, Customer Service
Furniture - Retail Kitchen Cabinets & Equipment - Household Mattresses Spas & Hot Tubs - Dealers Sauna Equipment & Supplies Billiard Equipment & Supplies
Method(s) of Payment
Refund and Exchange PolicyVaries on product or service
Alternate Business NamesKitchen Cabinet Outlet Cleveland Northeast Factory Furniture, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview