BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

La-Z-Boy Furniture Galleries of Northeast Ohio

Additional Locations

Phone: (440) 734-7632 Fax: (440) 449-0811 View Additional Phone Numbers 24954 Brookpark Rd., North Olmsted, OH 44070 View Additional Email Addresses http://www.lazyboy.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for La-Z-Boy Furniture Galleries of Northeast Ohio include:

  • 29 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for La-Z-Boy Furniture Galleries of Northeast Ohio include:

  • Length of time business has been operating
  • Response to 29 complaint(s) filed against business


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 29

Additional Complaint Information

According to its Web site, as of May 2013, La-Z-Boy, Inc is headquartered in Monroe, Michigan. This furniture manufacturer and retailer sells through its own showrooms as well as through other furniture stores.

The following customer experience is not cumulative and reflects complaint history for the La-Z-Boy Furniture Galleries located in the Cleveland BBB's service area, including North Royalton, Warrensville Heights, North Olmsted, and Mentor, Ohio.

For a report on another regional location, you may wish to visit the National BBB website at www.bbb.org.

Customer Reviews Summary Read customer reviews

1 Customer Review on La-Z-Boy Furniture Galleries of Northeast Ohio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 01, 1982 Business started: 01/01/1980 Business under new ownership as of: 12/03/2003
Type of Entity

Corporation

Business Management
Mr. Matt Vojtech, Director of Sales & Marketing
Contact Information
Customer Contact: Mr. Matt Vojtech, Director of Sales & Marketing
Business Category

Furniture - Retail

Alternate Business Names
Lazboy Furniture Galleries

Customer Review Rating plus BBB Rating Summary

La-Z-Boy Furniture Galleries of Northeast Ohio has received 2.78 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.