BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Arhaus Furniture

Additional Locations

Phone: (440) 439-7700 Fax: (440) 439-7075 View Additional Phone Numbers 51 E. Hines Hill Rd., Hudson, OH 44236 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm sells furniture and home accessories at its retail locations and via its website.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Arhaus Furniture include:

  • Failure to respond to 3 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Arhaus Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 23

Additional Complaint Information

The headquarters for Arhaus is located in Walton Hills, Ohio. The company operates stores throughout Ohio, and in Colorado, Florida, Indiana, Kentucky, Michigan, Missouri, New York, Pennsylvania, and Virginia.

The following complaint history is not cumulative and reflects only complaints processed by the Cleveland BBB regarding stores in its service area, or Internet-purchase complaints.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Arhaus Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1976 Business started: 03/29/1976 Business incorporated 03/29/1976 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Allan G. Churchmack, General Counsel Mr. John Reed, Board Chariman
Contact Information
Principal: Mr. Allan G. Churchmack, General Counsel
Principal: Mr. Adrian Mitchell, CEO
Principal: Mr. John Reed, Board Chariman
Business Category

Furniture - Retail Lamps & Lamp Shades - Retail Lighting Fixtures - Retail Furniture - Childrens Furniture - Outdoor

Alternate Business Names
Arhaus Jewels Homeworks Inc.

Customer Review Rating plus BBB Rating Summary

Arhaus Furniture has received 1.44 out of 5 stars based on 12 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.