BBB Business Review

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This business is not BBB accredited.

Midwest Baby Group

Additional Locations

Phone: (440) 835-9696 Fax: (440) 835-1664 View Additional Phone Numbers 25027 Center Ridge Rd., Westlake, OH 44145 ! Midwest Baby Group is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The Cleveland BBB began receiving complaints in late September 2003 from consumers concerning a Powell, Ohio location for the company. Consumers reported that this location closed suddenly and with no explanation shortly after Labor Day. According to these complaints, consumers were directed to contact the Westlake, Ohio location for fulfillment of orders processed by the Powell location, which is in the Columbus area. Consumers reported in July 2003 that a Mentor location for the company also closed suddenly in 2003.

In February 2004, consumers informed the BBB that the Westlake store was under new ownership.

As of August 2, 2005, the Cleveland BBB has processed complaints from consumers alleging long delivery delays in receiving ordered merchandise and refund delays once orders were canceled. Consumers reported that the company blamed delivery delays on orders detained in customs, or problems occurring during shipping from the manufacturer. In one instance, the company explained that the reason for the delivery delay was an unanticipated demand for an item and the vendor was unable to fulfill all orders.

According to information in BBB files, as of September 2005, the company claimed the Westlake location was again under new ownership.

As of October 10, 2006, the Westlake store is closed and as of June 2007, the Cuyahoga Falls location has also closed. Consumers who had placed orders through the Westlake store or who have other questions should contact the corporate office at 1-800-323-4108 or by email at

If you have an unresolved dispute with this firm, you may wish to seek legal advice.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Midwest Baby Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1989 Business started: 12/01/1986
Type of Entity


Business Management
Mr. Scott Wallis, Partner
Contact Information
Principal: Mr. Scott Wallis, Partner
Business Category

Furniture - Childrens Baby Accessories & Services

Alternate Business Names
U S A Baby USA Baby Westlake

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.