Business ProfileforArco Comfort Air, LLC

Name: Arco Comfort Air, LLC
Address: 5060 Corbin Dr, Bedford Heights, OH, 44128-5414, USA
Telephone: (216) 232-5738

Heating and Air Conditioning

Multi Location Business

Related Categories

Overview

Arco Comfort Air, LLC provides residential and commercial contracting services. Heating * Cooling * Plumbing * Indoor Air Quality

Installation, Maintenance, and Repair Services

Products & Services

Services Include:

* HEATING
* COOLING
* INDOOR AIR QUALITY
* DUCT CLEANING
* PLUMBING
* HVAC MAINTENANCE PLAN
* COMMERCIAL HVAC
* DRAIN CLEANING
* WATER HEATERS
* SAME DAY REPAIRS

*24/7 EMERGENCY SERVICES

Business Details

This is a multi-location business.

Location of This Business

5060 Corbin Dr, Bedford Heights, OH 44128-5414

BBB File Opened:

4/6/1964

Years in Business:

Business Started:

5/1/1957

Business Incorporated:

1/22/2003

Accredited Since:

8/29/2005

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of HV.37452 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 12/20/2024.

These agencies may include:

Ohio Construction Industry Licensing Board

6606 Tussing Rd.

Reynoldsburg OH 43068

(614) 644-2223

Fax: (614) 6442618

http://www.com.ohio.gov/dico/ocilb.aspx

BBB records show a license number of HV-HY-PL-RE-EL.28708 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 12/31/2024.

These agencies may include:

Ohio Construction Industry Licensing Board

6606 Tussing Rd.

Reynoldsburg OH 43068

(614) 644-2223

Fax: (614) 6442618

http://www.com.ohio.gov/dico/ocilb.aspx

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

Arco Comfort Air

Business Management

Mr. Brian Friedman, President

Contact Information

Principal

Mr. Brian Friedman, President

Additional Contact Information

Fax Numbers

(216) 587-6464
Other Fax

Phone Numbers

(216) 220-2566
Other Phone

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

5 Customer Complaints

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Most Recent Customer Complaint

01/22/2022

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

They installed our new furnace a few years ago and suddenly, during the coldest month of the year, it randomly stops working. It even stopped working on the day that the technician came out for the regular maintenance check-up and he did absolutely NOTHING to fix it. My husband called 6 times before another technician came out a week later and all he did was make excuses that it can't be fixed. So they don't give a crap if we freeze to death all because they are too lazy to fix the furnace that they installed. AND we have a 15 year warranty on it as well and it was only installed about 3 years ago, so yes, they are responsible to fix it if it's not working and they won't.

Read 4 More Complaints

Customer Reviews

3 Customer Reviews

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Most Recent Customer Review

E. M.

08/01/2023

Disappointed with the level of professionalism and expertise. Based on the recommendation of a local resident I utilized the services of Arco Comfort Air. Frankly, I am surprised that they are still in business. I explained my displeasure to the receptionist who said, "I am sorry, you know that your AC unit is old". The receptionist did not allow me to speak to a licensed technician nor with someone who had the authority to make an adjustment to my payment due their initial misdiagnosis. Initially, the service technician stated that a OEM Condenser Fan Motor was needed. I accepted his recommendation and he installed the Motor. I informed the company the following day, that the air conditioning unit was still not cooling and requested that they return to correct the problem. Upon returning a new technician gave a totally different diagnosis. The initial technician said I needed an OEM Condenser Fan Motor to solve the problem. This was at a cost of $974.00. I obviously did not need the fan motor as it did not resolve the problem. The second technician said that refrigerant was need; this cost $306.01. With the refrigerant, the unit is cooling. I will definitely not use this company in the future and will certainly not recommend them to anyone. ** ******

Arco Comfort Air, LLC Response

08/10/2023

Hi ********, we’re deeply sorry you had this experience. Kindly accept our apologies that you were given two different diagnoses and did not have a pleasant conversation with our office staff member. Please contact us at your earliest convenience so that our team can find a way to make things right. We appreciate you taking the time to provide feedback, and want to make sure we deliver the quality service you deserve.

Customer Response

08/21/2023

In respsonse to the company's request as to what they can do to make it right, I am requesting a refund of the $974.00 that I paid for the OE Condenser Fan Motor that was misdiagnosed by the Company's first technician who was sent to the property to diagnose and repair the unit. I am, therefore, requesting a full refund of the $974.00 for their misdiagnosis. I look forward to your reply.

Read 2 More Customer Reviews

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Arco Comfort Air, LLC

Arco Comfort Air, LLC

Business ProfileforArco Comfort Air, LLC

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Overview

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Arco Comfort Air, LLC

Arco Comfort Air, LLC

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Most Recent Customer Complaint

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Most Recent Customer Review

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Overview

Products & Services

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Industry Tip

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Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Arco Comfort Air, LLC Response

Customer Response

Local BBB

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