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          Invisible Excavations, LLC has 1 locations, listed below.

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            Business ProfileforInvisible Excavations, LLC

            Excavating Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/27/2013

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Invisible Excavations Drain & Pipe Services.

            Products & Services

            Invisible Excavations offers sewer line repair, replacement and cleaning for homes and small businesses near Cleveland, OH.

            Business Details

            BBB File Opened:
            12/12/2011
            Years in Business:
            13
            Business Started:
            6/1/2010
            Business Incorporated:
            7/6/2010
            Accredited Since:
            9/27/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PL.20134 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 6/30/2024.

            These agencies may include:

            Ohio Construction Industry Licensing Board

            6606 Tussing Rd.

            Reynoldsburg OH 43068

            (614) 644-2223

            Fax: (614) 6442618

            http://www.com.ohio.gov/dico/ocilb.aspx

            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            Business Management
            • Mr. Brian McDermott, Owner
            Contact Information

            Principal

            • Mr. Brian McDermott, Owner
            Additional Contact Information

            Fax Numbers

            • (440) 230-2553
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I had company come out for an estimate to hydrojet my leechfield. I mentioned I also would like a layout or blueprint of our system since none exist. The estimator said they would be able to provide an idea of what style is there and we would need to camera prior to jetting. I paid $89 for the conversation. I scheduled for camera and hydrojetting and was told camera by itself was $220 but included in hydro jetting for 1100. 2 very young individuals came out and put a camera in. They came back said unfortunately they went 170ft with no success because 5ft in there was black water and they would need to excavate and put in another access point the quote was 5150. They charged me 189. I called another company for 2nd opinion this individual told me that we possibly have a well style of system due to our property being only 100ftx 60 ft and that hydrojetting or snaking wont fix the issue. He said he could camera and identify what style of system is there. He advise me to call Invisible excavations to see why their camera didnt have a locator. I called and was transferred to owner who admitted that miscommunication had occured and the camera option for 220 which is what i was told i would be getting offered a layout and a blueprint was 150 more and 189 was none of these. I would have paid the 31 more had i known and been told that these were options. He said he would follow up that evening and refunding the 189 was mentioned. He acted very defensive and I found that odd I was never rude and certainly never said his company was bad. He never followed up. I emailed the company twice and no response. His incompetent camera employees did nothing. I am not asking for the 89 back but I think its only right they refund me the 189 for lack of communicating what my options were. It truly feels predatory as they wanted to charge me 5k blindly and a more experienced and knowledgeable individual was more helpful and he based it on the 170ft that IE said they went??
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anne B

            1 star

            02/29/2024

            I had them come out to fix a minor leak on the north side of my basement. They told me it was fixed - a barrier was put on the entire section down to the bottom of the foundation. A few weeks later there were small leaks in that area and I called them. Phil came out and agreed that it was leaking in spite of their repair. He said I could hire someone (!) to fix the leaks from inside. I thought that's what they were supposed to do. Last week a few move little leaks were there. Also I had to call them about the mess they left on my grass (pebbles) and they did fix that. Also I had to hire a company to pour a new concrete pavement where their digger ruined the slate piece. ($900) - I wouldn't recommend Invisible Excavation to others.

            Local BBB

            BBB Serving Greater Cleveland

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