BBB Accredited Business since
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According to its web site, this firm specializes in staffing for information technology positions.
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A BBB Accredited Business since
BBB has determined that The Go2IT Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Go2IT Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Beverly L. Sandvick, Owner/President
Employment Agencies Web Design Internet - Web Hosting Information Technology Services Business Consultants
Alternate Business NamesCareer Connections Staffing Services, Inc.
26260 Center Ridge Rd
Westlake, OH 44145 (440) 471-8210 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The company Go2IT Group refused to verify employment. I was offered a new position with Verizon, and when they conducted the background check on me. The company Go2IT Group would not verify employment that I had done two contract jobs for them back in 2008 and 2009. They did not issue me a 1099 because I did not earn over $600.00. Verizon implied that I mislead myself on my resume and did not hire me because they could not verify my employment history with Go2IT Group.
Desired Settlement: Lost wages.
Business Response: GO 2 IT is not an employer, it simply finds Independent Contractors to fill open reqs that our clients have. They (Independent Contractors) work for themselves and this candidate should have been able via check stubs and contract and job completion forms to submit to the verifyer of his employment that he did projects for us. GO 2 IT finds 1000's of Independent Contractors per year, to do work for our clients, but we do not hire anyone. They are Independent Contracts who are self employed. They sign contracts, fill out contract completion forms and they receive itemized check stubs as payment. We can not be liable to say these people where employed by us for a total of 16 or 24 hours, if he did two jobs over a period of three years. It is up to him to provide the documentation to show he did the work. We provide all of that to them. It does not involve us. Sincerely, ******* ********, President
Read Complaint Details
Complaint: The Go2 IT group has yet to pay me the agreed rate of $20.00 hourly for the 10 hours i worked for them on 09/17/2013. I should have been paid on 9/27/2013 but i was not,after emailing them on Friday and calling several times Monday and not getting a response i was told on Tuesday that they are denying payment based on "client satisfaction" I have been corresponding with them by email but i feel one week is more than enough time to come to a resolution and i have been very patient and reasonable to this point. They say that they are trying to correspond with the client to obtain rectification but have told me of no outcome as of yet. If the BBB would like to see the emails i have them all saved and can provide upon request. I am going through with this complaint as i emailed them 2 hours ago requesting an update to the status of an agreement and they have not responded.
Desired Settlement: I want to be paid immediately for the 10 hours of labor that i am owed at the agreed rate of $20.00 an hour. By means of a check sent overnight.
Read Complaint Details
Complaint: I worked for the Go2IT Group at Carmax, ***** *****, FL on 9/23/2013 for 4 hours x $17.00 = $68.00. I have made several calls and send several emails to the GO2IT Group, asking for my wages, and they refused to pay me. I have send emails and phone calls to ******** *******, Recruiter for The GO2IT Group, Accounts Payable and ******* *****, Payroll Manager, and all of them are refusing to pay me my wages. The GO2IT Group are engaging in deceptive practices by refusing to pay me my wages.
Desired Settlement: I have been waiting for 8 days now, and I can't get my pay. I need this to resolve as soon as possible. If this is not resolved by the BBB, I will file a complaint with the U. S. Department of Labor, Hour and Wages Division, also the Ohio Department of Labor, Ohio Attorney General Office and if it still doesn't get resolved, then I will have to carry out legal proceedings against The Go2IT Group aka Career Connections Staffing Services, Inc for non-payment of wages.
Business Response: Mr. ***** had not provided an approved timesheet. He did so yesterday and his check will be cut for that service today. No one at The GO 2 IT Group has ever refused to pay him, he just needed to provide the appropriate paperwork
Business Response: Attached is a copy of the check that was mailed to Mr. ***** on October 4, 2013. As previously mentioned Mr. ***** turned in a timesheet that was not signed by a supervisor and we had to go back after the fact to get it approved. Once we got approval Mr. ***** was paid immediately. Please let me know if this matter needs any further attention. Sincerely, ******* ********
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.