BBB Accredited Business since

Mr. Electric

Phone: (440) 892-7777 Fax: (440) 962-4160 View Additional Phone Numbers 8200 E. Pleasant Valley Rd. , Seven Hills, OH 44131 http://www.mrelectric.com


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Description

This company offers commercial and residential electrical services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mr. Electric include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Mr. Electric
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 27, 2007 Business started: 01/01/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Business Management
Mr. James Eble, Owner, Human Resources Mr. Len Dolly, Operations Manager Ms. Megan McKay , Owner Mr. Matthew Smith, Lead Supervisor
Contact Information
Principal: Mr. James Eble, Owner, Human Resources
Business Category

Electricians

Alternate Business Names
Mr. Electric of Northeast Ohio
Business Management

The principals of this company are also the principals of the company Mr. Rooter.

The companies are located at the same address. However, each company has its individual telephone number.

To access a detailed report regarding this company (s), call the BBB Anytime Line at 216-241-7678 and enter the telephone number of the company you would like a report on, or check the BBB's website at www.Clevelandbbb.org.


Customer Review Rating plus BBB Rating Summary

Mr. Electric has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 8200 E. Pleasant Valley Rd.

    Seven Hills, OH 44131

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2016 Problems with Product/Service
5/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Mr. Electric replaced a balast in a light in one of our church facilities. The repair was ineffective and the problem presented itself once again within a short time of the repair. We contacted Mr. Electric to have the repair re-done and a representative of the company came to the facility to inspect the light fixture in question. We were told that a part needed to be ordered and the repair would be done in one weeks time. Mr. Electric has never undertaken the needed repairs and they have been totally unresponsive to repeated and multiple phone calls to seek assistance in this regard. The maintenance director called multiple times and then handed this matter over to me (the business owner) I also called multiple times. I was given the assurance that the issue would be handled within the week--that never happened. I called again and I received no response. The company has been totally non responsive to our inquiries and no reasoning has been provided.

Desired Settlement: Refund for the prior ineffective repair

Business Response: Our Manager of Mr. Electric,  ****, said he will contact the customer today and resolve the problem.

2/11/2015 Problems with Product/Service | Complaint Details Unavailable
7/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/26/2014 Advertising/Sales Issues | Complaint Details Unavailable
1/16/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Mr. Electric
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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