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Credit First National Association

Additional Locations

View Additional Phone Numbers 6275 Eastland Road, Brook Park, OH 44142 View Additional Email Addresses http://www.cfna.com

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Description

This company offers an automotive credit card for Bridgestone/Firestone locations.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Credit First National Association include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 122 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

122 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 90
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 29
Total Closed Complaints 122

Additional Complaint Information

The Cleveland location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the United States are processed through the Cleveland area headquarters.

Complaints generally involve billing issues and, in some cases, consumers have challenged the validity of the debt or the amount owed.

The company has been responsive to all complaints by issuing credits. In most cases the company response includes documentation to support the consumer was aware of their debt obligations.

Any complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Credit First National Association
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 20, 1986 Business started: 11/01/1993 in OH Business started locally: 11/01/1993
Type of Entity

Association

Business Management
Ms. MaryAnn Kichurchak Mr. Dean S. Miller, President Michelle Yohman, Section Manager
Contact Information
Customer Contact: Ms. MaryAnn Kichurchak
Business Category

Credit Cards & Plans Collection Agencies

Alternate Business Names
BK-16 / CREDIT OPERATIONS C F N A
Industry Tips
Credit Card Offers Debt Collection
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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Additional Email Addresses

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