BBB Business Review
This Business is not BBB accredited
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This company offers an automotive credit card for Bridgestone/Firestone locations.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Credit First National Association include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 122 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||122|
Additional Complaint Information
The Cleveland location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area. All complaints filed with the BBBs across the United States are processed through the Cleveland area headquarters.
Complaints generally involve billing issues and, in some cases, consumers have challenged the validity of the debt or the amount owed.
The company has been responsive to all complaints by issuing credits. In most cases the company response includes documentation to support the consumer was aware of their debt obligations.
Any complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. MaryAnn Kichurchak Mr. Dean S. Miller, President Michelle Yohman, Section Manager
Credit Cards & Plans Collection Agencies