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          Find a Location

          Electronic Merchant Systems has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Electronic Merchant Systems

              250 W Huron Rd Ste 400 Cleveland, OH 44113-1451

              BBB Accredited Business

            • Electronic Merchant Systems

              161 Worcester Rd Ste 304 Framingham, MA 01701-5300

            • Electronic Merchant Systems

              5000 Mcknight Rd Ste 404 Pittsburgh, PA 15237-3436

            • Electronic Merchant Systems

              1 Belmont Ave Ste 410 Bala Cynwyd, PA 19004-1607

            • Electronic Merchant Systems

              5775 Peachtree Dunwoody Rd Ste D160 Atlanta, GA 30342

            Business ProfileElectronic Merchant Systems

            Credit Card Merchant Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            250 W Huron Rd Ste 400

            Cleveland, OH 44113-1451

            Visit Website
            (216) 524-0900

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            Customer Reviews

            4.22/5

            Average of 77 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            87 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2017

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Electronic Merchant Systems (EMS) is a provider of payment processing and merchant services.

            Products & Services

            Retail POS, eCommerce Solutions, Mobile Payment Solutions, Mobile Loyalty Programs, Gift Card Programs

            Business Details

            This is a multi-location business.

            Find a Location

            Electronic Merchant Systems has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Electronic Merchant Systems

                250 W Huron Rd Ste 400 Cleveland, OH 44113-1451

                BBB Accredited Business

              • Electronic Merchant Systems

                161 Worcester Rd Ste 304 Framingham, MA 01701-5300

              • Electronic Merchant Systems

                5000 Mcknight Rd Ste 404 Pittsburgh, PA 15237-3436

              • Electronic Merchant Systems

                1 Belmont Ave Ste 410 Bala Cynwyd, PA 19004-1607

              • Electronic Merchant Systems

                5775 Peachtree Dunwoody Rd Ste D160 Atlanta, GA 30342

              Headquarters
              250 W Huron Rd Ste 400, Cleveland, OH 44113-1451
              BBB File Opened:
              6/13/1988
              Years in Business:
              35
              Business Started:
              9/3/1988
              Business Incorporated:
              9/3/1988
              Accredited Since:
              9/18/2017
              Type of Entity:
              Corporation
              Business Management
              • Mr. Jon Butinski, Director of Client Services
              • Mr. Jim Weiland, Chairman
              • Mr. Dan Neistadt, CEO / President
              Contact Information

              Principal

              • Mr. Jim Weiland, Chairman
              • Mr. Dan Neistadt, CEO / President

              Customer Contact

              • Mr. Jon Butinski, Director of Client Services
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              87 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have purchased the services of electronic merchant systems over a year ago. I have been charged almost 1 year and have tried to cancel and call and call but I keep getting moved around and nobody helps me. I had to cancel the service because business was not doing well and I canceled and shutdown the original email linked to the business and have no access to the other company EMS claimed I needed to contact to get this resolved. Please director of client services reach to me at ********************************* so I can cancel and hopefully get theses monthly fees refunded please.
              Read More
              Read 86 More Complaints

              Customer Reviews

              77 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sarabjot S

              11/21/2023

              I never worked with them, but unluckily signed their documents and came to know later on that they make a bill of 700$ in a scam way and sent to collection. A shady way of doing business

              Electronic Merchant Systems Response

              01/31/2024

              We are truly sorry your experience was not to your satisfaction. As you can see in other reviews, we are known for taking ownership and caring genuinely for our customers. Our customer service manager, Stacy, says she has tried to contact you by phone and email and has not heard back from you. Please call Stacy at ************ ***** so we can work on a resolution to your issue. Thank you,
              Read 76 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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