BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Electronic Merchant Systems

Additional Locations

Phone: (216) 524-0900 Fax: (216) 524-9582 View Additional Phone Numbers 5005 Rockside Rd., #100, Independence, OH 44131 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is in the business of selling, leasing and maintaining credit card processing equipment.

The company markets its services through two different divisions.

One processes credit card transactions while the other sells business opportunities in the form of credit card processing equipment distributorships.

At the time of sale, consumers are presented the following options:

1. They may contract for the credit card processing services provided by Electronic Merchant Systems;

2. They may lease the processing equipment provided by the Independent agent.

3. They may obtain BOTH services.

Consumers should be aware that both of the services are provided under separate contract agreements - and that Electronic Merchant Systems is only responsible for the credit card processing services agreement.

Consumers should also be aware that, since the distributorships are independently owned and operated, the Electronic Merchants Systems has limited involvement in the distributors' business practices. Consumers with problems are advised to first contact their sales distributor. If a consumer is unable to attain a resolution to a specific problem through their sales distributor, the consumer may then contact Electronic Merchant Systems directly for assistance.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Electronic Merchant Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 129 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

129 complaints closed with BBB in last 3 years | 56 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 43
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 74
Total Closed Complaints 129

Additional Complaint Information

The national headquarters for this company is Francis David Corporation in Independence, Ohio. The Independence, Ohio corporation services consumers and distributors across the country and any matter of complaint received nationwide will be addressed by the Independence location.

This report is based on compiled complaint activity for the company's total service area.

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Electronic Merchant Systems
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 20
Total Customer Reviews 22

Additional Information

BBB file opened: June 13, 1988 Business started: 09/03/1987 in OH Business started locally: 09/03/1987 Business incorporated 09/30/1987 in OH
Type of Entity


Business Management
Mr. Dan Neistadt, CEO / President Mr. Jim Weiland, Chairman Mr. Jon Butinski, Director of Client Services
Contact Information
Customer Contact: Mr. Jon Butinski, Director of Client Services
Principal: Mr. Dan Neistadt, CEO / President
Principal: Mr. Jim Weiland, Chairman
Business Category

Credit Cards & Plans - Equipment & Supplies Business Promotions - General

Alternate Business Names
E M S First Hudson Leasing Francis David Corporation

Customer Review Rating plus BBB Rating Summary

Electronic Merchant Systems has received 3.77 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.