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Find a Location

Marble Builder Direct has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMarble Builder Direct

    Countertops

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Marble Builder Direct offers flooring, fireplaces and countertops of granite, marble, travertine, slate, and onyx.

    Business Details

    Location of This Business
    4100 Brookpark Rd, Cleveland, OH 44134-1134
    BBB File Opened:
    6/19/2006
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Incorporated:
    1/17/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Marble Builder Direct International Inc.
    Business Management
    • Mr. Farhad Mehdizadeh, Owner
    Contact Information

    Principal

    • Mr. Farhad Mehdizadeh, Owner

    Customer Contact

    • Mr. Farhad Mehdizadeh, Owner
    Additional Contact Information

    Fax Numbers

    • (216) 398-1590
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2021

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    My personal experience with Marble Builder Direct has been an absolute nightmare ever since signing an agreement to purchase with them and submitting payment. To begin, almost every one of my appointments was rescheduled the day of starting with the measurements to the company coming back from repairs post-installation. This was done with no remorse or empathy. All of these schedule changes caused me to constantly switch around meetings and my schedule. After numerous repairs that take weeks for them to fix, some things still aren't right. For example, some corners aren't rounded and some are and the one piece they brought back now has a spot on it. . It is almost impossible to get a hold of the owner or get any customer service towards resolving my concerns. Working with this company has been a nightmare and I don't say that about many companies.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Natalie R

    1 star

    04/15/2022

    I have never encountered a business owner that was so unprofessional with his lies, idle threats, and holding on to a my deposit that he has no right too. I went to the company for an estimate back in January. They required a deposit even before coming out to measure (huge red flag:::biggest mistake of mine for ever giving them a deposit of $2900). They came out to measure. The revised estimate was way more then I estimated by roughly $1000. We couldn’t agree on the revised measurements. So between back and forth of talking; I decided to not do the job at all. He threatened me with a mechanic lien. Which doesn’t not apply…good scare tactic. He was refusing to give me back my deposit! After of a couple of wks of hounding him for my deposit; he tried to tell me was going to deduct outrageous charges from my deposit. I just wanted my deposit back and run far away from him and this business. I was done of waiting around, being polite and hoping he would do the right thing and give me back my money. He was dragging his feet on giving me my deposit then his crazy fees. So I ended up taking him to court in March and won my judgement. Clearly he had no right to hold or keep my deposit of 2900$. Its been over a month since i won my judgement. He has made no attempt to pay me my money. I txted him and he said he would send the a check. I still never received a check and now he’s not responding to my messages. Please learn from my mistakes. If i can give zero stars I would.

    Local BBB

    BBB Serving Greater Cleveland

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