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BBB Accredited Business since

Lakewood College

Phone: (800) 517-0857 Fax: (216) 803-9899 View Additional Phone Numbers 2231 N Taylor Rd, Cleveland, OH 44112

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This non-profit college provides associate degree and diploma programs in the legal, medical and business fields. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lakewood College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

According to information in Cleveland BBB files, this firm relocated in June 2007 from Akron, Ohio to the Cleveland area.

The following customer experience reflects complaint activity for the Cleveland BBB after June 2007. As of this date, all complaints are processed by the Cleveland BBB.

For a report on the company issued by the Akron BBB prior to June 2007, you may wish to visit the National BBB Web site at

Customer Reviews Summary Read customer reviews

124 Customer Reviews on Lakewood College
Customer Experience Total Customer Reviews
Positive Experience 123
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 124

Additional Information

BBB file opened: April 27, 2001 Business started: 08/01/1997 in OH Business incorporated 04/30/2004 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403, Suite 403, Columbus OH 43215-3138
Phone Number: 614-466-2752
Fax Number: 614-466-2219

Type of Entity


Business Management
Ms. Tanya L. Haggins, President Ms. Aleia Evans, Director of Student Services
Contact Information
Customer Contact: Ms. Aleia Evans, Director of Student Services
Principal: Ms. Tanya L. Haggins, President
Business Category

Correspondence Schools Training Programs

Alternate Business Names
ACCRI American Center for Conflict Resolution Institute
Business Management

The school's President, Tanya Haggins, is the author of a book, "How to Make It Big Resolving Disputes."
The book is a separate venture, published by the American Center For Conflict Resolution Institute, under the name, Tanya L. Dominick.

Customer Review Rating plus BBB Rating Summary

Lakewood College has received 4.99 out of 5 stars based on 124 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.